Shippo had 49 outages in the last 2 years totaling 158h 34m of downtime — averaging 2 incidents per month.
There were 49 Shippo outages since December 23, 2025 totaling 158h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have detected an elevated error rate from Canada post Shipment API. Our team has contacted the carrier and we are monitoring the situation. During this time, Shipment updates may be delayed but will be sent once the carrier’s API is restored
This incident has been resolved.
We are currently experiencing a temporary disruption affecting label generation for USPS shipments destined for U.S. military addresses and certain U.S. territories. We are working with the carrier to restore normal service as quickly as possible.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently experiencing an issue affecting USPS label generation via the API, which is impacting our ability to create both domestic and international USPS labels. Our team is actively investigating the issue and is in contact with USPS to identify the cause and restore normal service as quickly as possible.
We are continuing to investigate this issue.
We started seeing recovery for label generation , we are monitoring things for a while
This incident has been resolved.
Hey team, we had a maintenance window for USPS. Although the maintenance has been completed, we are currently seeing a high error rate for manifest. This should not affect shipments but we are seeking clarification from USPS. We will keep you updated as soon as we have more information.
This incident has been resolved.
We have detected an elevated error rate from ONTRAC Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Transaction updates may be delayed but will be sent once the carrier’s API is restored
The issue affecting OnTrac transaction updates has been identified as a carrier-side system outage. The OnTrac Engineering Team is actively working to resolve the issue. We will provide further updates as they become available.
This incident has been resolved.
We are currently experiencing a service disruption affecting USPS QR code functionality due to a connection issue. The issue began around 6:00 PM PST and is ongoing. We are actively working with USPS to investigate and resolve the problem as quickly as possible.
USPS has confirmed that the issue has been resolved. We are no longer seeing connection errors, and the service is now fully operational.
We have detected an elevated error rate from Royal Mail (SF)'s Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
This incident has been resolved.
We’ve detected an elevated error rate from Deutsche Post. The carrier has confirmed they are currently experiencing an issue impacting Tracking service, and we’re actively monitoring the situation. During this time, updates may be delayed but will be sent once the carrier's API is restored.
This incident has been resolved.
We’ve detected an elevated error rate from Deutsche Post. The carrier has confirmed they are currently experiencing an issue impacting all of their services, and we’re actively monitoring the situation. During this time, updates may be delayed but will be sent once the carrier's API is restored.
This incident has been resolved.
We’re seeing some issues generating QR Code with USPS. We have reached out to the carrier and actively monitoring the status of this issue and will provide further updates soon.
This incident has been resolved.
We’re seeing elevated error rates for the Deutsche post Tracking and Transaction services. We have reached out to the carrier and and actively monitoring the status of these issue and will provide further updates soon.
This incident has been resolved.
We have detected an elevated error rate from USPS Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier's API is restored
This incident has been resolved.
We are currently investigating an issue where some customers may experience difficulties retrieving shipping rates from UPS, Royal Mail (SF), FedEx, and USPS. During this time, rate requests may fail or return incomplete results. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide updates as more information becomes available.
Our team is seeing that the issue has been resolved. We’re continuing to monitor on our end.
This incident has been resolved.
We have detected an elevated error rate from FedEx Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
This incident has been resolved.
We have detected an elevated error rate from FedEx API. Our team has contacted the carrier and we are monitoring the situation. During this time, transaction might get failed you can retry once the carrier's API is restored.
FedEx confirmed they are having outage on their end and their technical team working for the fix no ETA available yet
This incident has been resolved.
We have detected an elevated error rate from Deutsche Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
This incident has been resolved.
We have detected an elevated error rate from Canada Post Shipment API. Our team has contacted the carrier and we are monitoring the situation. During this time, transaction updates may be delayed but will be sent once the carrier's API is restored.
This incident has been resolved.
We have detected an elevated error rate from Canada Post Shipment API. Our team has contacted the carrier and we are monitoring the situation. During this time, transaction updates may be delayed but will be sent once the carrier's API is restored.
This incident has been resolved.
we are currently investigating an issue causing elevated error rates (approximately 33%) impacting outbound tracking webhook updates. As a result, some tracking information may be delayed or temporarily unavailable. Our team is actively working to identify the root cause and resolve the issue.
We are continuing to investigate this issue.
Monitoring – Outbound Tracking Service We have resolved the issue causing elevated error rates for new outbound tracking updates. Some previously affected tracking messages may still be delayed while we work through a backlog. We are monitoring the system closely and will provide another update once all impacted messages have been fully processed.
Resolved – Outbound Tracking Service The service has been restored and is operating normally, with no impact to new tracking updates. Some tracking updates entered a terminal state (e.g. delivered) during the incident and will require manual correction. We will follow up to resolve these remaining items, which are expected to be limited in scope.
We have detected an elevated error rate from canada post Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, transaction updates may be delayed but will be sent once the carrier's API is restored.
Canada Post has confirmed that this issue is on their end. Their engineering team is actively working on a fix, with an ETA of 4:00 PM EST. We will continue to monitor the situation and share updates as they become available.
Canada Post has implemented the fix we started seeing the recovery and we are monitoring the service for a while
This incident has been resolved.
We have detected an elevated error rate from Colissimo's Tracking & Transaction API. The carrier appears to be experiencing an outage on their side and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
This incident has been resolved.
We have detected an elevated error rate from la_poste on Tracking and Transaction API. We have reached out to the carrier and and actively monitoring the status of these issues and will provide further updates soon.
This incident has been resolved.
We have detected an elevated error rate from Colissimo's Tracking & Transaction API. The carrier appears to be experiencing an outage on their side and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
Update from the carrier: We are informing you that an incident occurred this morning starting at 3:30 AM , affecting all of our connected solutions. Our entire team is fully mobilized to restore service as quickly as possible. We thank you for your understanding and apologize for any inconvenience caused.
This incident has been resolved.
We have detected an elevated error rate from Canada post Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, label generation is affected.
Canada Post has confirmed an outage on their end and their team is actively working to resolve the issue. We will share updates as more information becomes available.
Update: Canada Post has confirmed their systems are stabilized; however, error rates remain elevated. We are seeing some successful transactions and are continuing to monitor the service until full operational stability is confirmed.
We heard back from Canada Post, and unfortunately there’s no new update yet. Their team has been working overnight, but the APIs are still largely failing. They’ll share an update once things are stable.
We’ve started seeing a few successful label generations on our graph, but we haven’t received any updates from Canada Post yet. We’ll continue to monitor this and keep you updated once the carrier confirms.
This incident has been resolved.