Shippo experienced a notice incident on September 9, 2026 affecting Shippo Web Dashboard, lasting 16h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Shippo Web Dashboard
Update timeline
- investigating Sep 09, 2026, 09:01 PM UTC
We are actively investigating an issue affecting order data from store connections. Missing order data may have occurred between September 8, 2026 at 17:16 UTC and September 9, 2026 at 06:41 UTC. Our team is currently investigating the issue and working to determine the impact and resolution. We will provide further updates as more information becomes available.
- investigating Sep 09, 2026, 09:57 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 10, 2026, 01:29 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 10, 2026, 01:30 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 10, 2026, 01:50 PM UTC
This incident has been resolved.