Shippo incident

Elevated error rate on Colissimo Transaction API

Major Resolved View vendor source →

Shippo experienced a major incident on September 1, 2026 affecting Colissimo, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 01:25 PM UTC
Resolved
Sep 01, 2026, 02:23 PM UTC
Duration
58m
Detected by Pingoru
Sep 01, 2026, 01:25 PM UTC

Affected components

Colissimo

Update timeline

  1. investigating Sep 01, 2026, 01:25 PM UTC

    We have detected an elevated error rate from Colissimo Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.

  2. monitoring Sep 01, 2026, 02:07 PM UTC

    Colissimo confirmed that they started seeing recovery monitoring the situation for a while

  3. resolved Sep 01, 2026, 02:23 PM UTC

    This incident has been resolved.