Shippo incident

Elevated error rate on Royal Mail SF Shipment API

Major Resolved View vendor source →

Shippo experienced a major incident on September 5, 2026 affecting Royal Mail (Storefeeder), lasting 8h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2026, 09:47 AM UTC
Resolved
Sep 05, 2026, 06:12 PM UTC
Duration
8h 24m
Detected by Pingoru
Sep 05, 2026, 09:47 AM UTC

Affected components

Royal Mail (Storefeeder)

Update timeline

  1. investigating Sep 05, 2026, 09:47 AM UTC

    We’re seeing elevated error rates for the Royal Mail SF's Shipment API and it's affecting Rating service. We've reached out to the carrier and are actively monitoring the status of this issue and will provide further updates soon.

  2. resolved Sep 05, 2026, 06:12 PM UTC

    This incident has been resolved.