Shippo incident

Elevated errors on FedEx rating and label purchase

Minor Resolved View vendor source →

Shippo experienced a minor incident on September 2, 2026 affecting FedEx, lasting 16h 59m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 05:31 PM UTC
Resolved
Sep 03, 2026, 10:30 AM UTC
Duration
16h 59m
Detected by Pingoru
Sep 02, 2026, 05:31 PM UTC

Affected components

FedEx

Update timeline

  1. investigating Sep 02, 2026, 05:31 PM UTC

    We are currently seeing intermittent errors on FedEx rate quotes and FedEx label purchases due to a rate limit applied at the carrier's API. Affected requests return an error and can be retried. Other carriers are unaffected. We are engaged directly with FedEx to restore normal service and will post an update as soon as we have more information.

  2. investigating Sep 03, 2026, 05:06 AM UTC

    FedEx's IT teams are actively working on the issue and continuing to investigate the root cause. At this time, we do not have any additional updates or an estimated timeline for resolution. As soon as I receive any new information, I will share it with you right away.

  3. resolved Sep 03, 2026, 10:30 AM UTC

    This incident has been resolved.