Shippo incident

Elevated error rate on Deutsche Post Transaction API

Major Resolved View vendor source →

Shippo experienced a major incident on August 31, 2026 affecting Deutsche Post, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 11:16 PM UTC
Resolved
Sep 01, 2026, 12:26 AM UTC
Duration
1h 10m
Detected by Pingoru
Aug 31, 2026, 11:16 PM UTC

Affected components

Deutsche Post

Update timeline

  1. investigating Aug 31, 2026, 11:16 PM UTC

    We have detected an elevated error rate from Deutsche Post Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.

  2. monitoring Aug 31, 2026, 11:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 31, 2026, 11:58 PM UTC

    We are beginning to see recovery on the carrier's end; however, we have not yet received confirmation from Deutsche Post. We will continue to monitor the situation and share an update as soon as we have more information

  4. resolved Sep 01, 2026, 12:26 AM UTC

    This incident has been resolved.