Shippo incident

Elevated error rate on Royal Mail intersoft Transaction API

Minor Resolved View vendor source →

Shippo experienced a minor incident on September 2, 2026 affecting Royal Mail (InterSoft), lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 01:55 PM UTC
Resolved
Sep 02, 2026, 02:16 PM UTC
Duration
21m
Detected by Pingoru
Sep 02, 2026, 01:55 PM UTC

Affected components

Royal Mail (InterSoft)

Update timeline

  1. investigating Sep 02, 2026, 01:55 PM UTC

    We are currently observing an elevated error rate from the Royal Mail Intersoft Transaction API, which is causing intermittent failures in label generation. Our engineering team is actively investigating and working with Royal Mail to identify the cause. We will provide another update as soon as we have more information.