ShipEngine Outage History

The service provider has confirmed a restoration of functionality. Error rates have begun to fall. We are continuing to monitor to ensure a full recovery.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

We have identified the cause of this issue. A fix has been put in place, and we are monitoring the results.

Sendle has announced that all shipments have been halted as of January 11th, and any pickups pending on January 12th or later will be cancelled. Any parcels that have already been picked up and are in transit will be delivered at the discretion of the delivery partner. We recommend utilizing alternative carriers. CouriersPlease has advised that all current Sendle AU shipments are being held by CouriersPlease until further notice. We will provide a further update once we have received one from CouriersPlease around the next steps. 13/01 - CouriersPlease has advised that all Sendle consignments that are held in the CouriersPlease network will be delivered. No further pickups of Sendle consignments will occur going forward.

Dimensional weight – effective 11 January 2026: Package dimensions will be rounded up to the nearest whole centimeter or inch.

Australia Post: Shipments to the US: Effective 7 November 2025, Australia Post is unable to confirm at this time when services will resume for 'International Courier' branded services to the US. Learn more. Australia Post: Shipments to CA: Effective 11 November 2025: Australia Post will resume all remaining postal services. Learn more. Sendle: Shipments to CA: Effective 2 December 2025, shipments are still paused while Canada Post works through backlogs. They will resume service once Canada Post's network returns to normal operations.Learn more.

The potential for extremely high volume between some US Postal codes may add one day in transit to a limited number of air shipments. UPS 2nd Day Air® shipments on December 15,16 and 17, 2025 & UPS 3 Day Select® shipments on December 1,2,8,9,15 and 16, 2025 Learn more.

Cloudflare implemented the fix on their side: Monitoring - A fix has been implemented and we are monitoring the results. Dec 05, 2025 - 09:12 UTC

An aircraft accident has taken place at Worldport, UPS’s main hub in the United States. As a result, UPS is making the some operational adjustments: The money-back guarantee (also known as the UPS® Service Guarantee) is currently active for some Air and International services, see details here.

Canadian Carriers Canada Post: Canada Post and the CUPW have reached agreements in principle but have yet to finalize tentative collective agreements for signing. At this time, strike/lockout activity is suspended. Learn more. UPS: Effective December 7, 2025, and until further notice, UPS has implemented a $1.00 CAD Surge Fee on all Canada Domestic and Import/Export Ground/Air shipments. Purolator:Effective December 8, 2025, Purolator has removed the temporary $15.00 surcharge to select rural postal codes, including across Atlantic Canada, Quebec outside of Montréal/Québec City, Northern Ontario, and rural parts of the Prairies and BC. Purolator apologizes for the inconvenience.

A fix has been implemented and we are monitoring the results.

Canada Post will now only print US-bound labels if duty is prepaid or auto-billing is enabled with Zonos. We are currently working with Canada Post to support this. In the meantime, please consider alternative carriers to continue shipping to the US.

Effective September 15 at 12:01 am local time, the CUPW will ban the delivery of unaddressed direct mail (Neighbourhood Mail). Addressed items (Personalized Mail, Postal Code Targeting Mail and Transactional Mail) and parcels will not be affected. Learn more.

We are seeing improved performance at this time, and we are continuing to monitor this issue.

A fix has been implemented and we are monitoring the results.

Effective Monday, June 30th at 6 PM ET, to Wednesday, July 2nd at 7 AM ET, Canada Post will undergo a scheduled outage due to a system upgrade. Unavailable services during this time include: - No shipping labels - No return labels - No tracking - canadapost.ca will be offline For detailed updates: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/closures-and-service-interruptions-list.page