ShipEngine incident

Poor performance and time outs reported on multiple endpoints.

Minor Resolved View vendor source →

ShipEngine experienced a minor incident on August 12, 2025 affecting ShipEngine API, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2025, 04:01 PM UTC
Resolved
Aug 12, 2025, 05:05 PM UTC
Duration
1h 3m
Detected by Pingoru
Aug 12, 2025, 04:01 PM UTC

Affected components

ShipEngine API

Update timeline

  1. investigating Aug 12, 2025, 04:01 PM UTC

    We are investigating an issue that is leading to a higher than normal rate of timeouts and slow responses on multiple endpoints. This is currently encountered primarily when attempting to get rates and create labels but has been reported on other endpoints as well. This status will be updated as additional information is made available or a resolution is implemented.

  2. identified Aug 12, 2025, 04:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 12, 2025, 04:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 12, 2025, 05:05 PM UTC

    This incident has been resolved.