ShipEngine experienced a major incident on October 20, 2025 affecting ShipEngine API and ShipEngine.com (website) and 1 more component, lasting 19h 19m. The incident has been resolved; the full update timeline is below.
Affected components
ShipEngine APIShipEngine.com (website)ShipEngine API Dashboard
Update timeline
- identified Oct 20, 2025, 03:48 PM UTC
ShipStation API is currently experiencing performance issues due to an ongoing AWS service issue. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can view the AWS Health Dashboard here: https://health.aws.amazon.com/health/status?path=service-history
- resolved Oct 21, 2025, 03:35 PM UTC
This incident has been resolved.