ShipEngine experienced a major incident on August 1, 2025 affecting Purolator Canada, lasting 10h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Purolator Canada
Update timeline
- investigating Aug 01, 2025, 12:02 PM UTC
The error " The request failed with HTTP status 401: Unauthorized." continues to be observed intermittently during some instances of Purolator label creation.
- resolved Aug 01, 2025, 09:57 PM UTC
This incident has been resolved.