ShipEngine incident

Canada Post: International Shipments to the US

Notice Resolved View vendor source →

ShipEngine experienced a notice incident on September 5, 2025, lasting 20d 17h. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 07:31 PM UTC
Resolved
Sep 26, 2025, 01:13 PM UTC
Duration
20d 17h
Detected by Pingoru
Sep 05, 2025, 07:31 PM UTC

Update timeline

  1. monitoring Sep 05, 2025, 07:31 PM UTC

    Canada Post will now only print US-bound labels if duty is prepaid or auto-billing is enabled with Zonos. We are currently working with Canada Post to support this. In the meantime, please consider alternative carriers to continue shipping to the US.

  2. monitoring Sep 15, 2025, 02:24 PM UTC

    Effective September 15 at 12:01 am local time, the CUPW will ban the delivery of unaddressed direct mail (Neighbourhood Mail). Addressed items (Personalized Mail, Postal Code Targeting Mail and Transactional Mail) and parcels will not be affected. Learn more.

  3. resolved Sep 26, 2025, 01:13 PM UTC

    This incident has been resolved.