ShipEngine incident

carrier_id and warehouse-id not found errors when rating and creating labels

Major Resolved View vendor source →

ShipEngine experienced a major incident on September 23, 2025 affecting ShipEngine API, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 02:09 PM UTC
Resolved
Sep 23, 2025, 04:52 PM UTC
Duration
2h 43m
Detected by Pingoru
Sep 23, 2025, 02:09 PM UTC

Affected components

ShipEngine API

Update timeline

  1. investigating Sep 23, 2025, 02:09 PM UTC

    We are investigating reports of the following errors being returned at a high rate when attempting to get rates and create labels: "carrier_id xxxxxxx not found" "warehouse_id yyyyyyy not found"

  2. monitoring Sep 23, 2025, 02:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2025, 04:52 PM UTC

    This incident has been resolved.