Scalepoint incident

Degraded performance on ClaimShop

Minor Resolved

Scalepoint experienced a minor incident on August 19, 2026, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 07:09 AM UTC
Resolved
Aug 19, 2026, 07:27 AM UTC
Duration
18m
Detected by Pingoru
Aug 19, 2026, 07:09 AM UTC

Update timeline

  1. investigating Aug 19, 2026, 07:09 AM UTC

    Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Aug 19, 2026, 07:19 AM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Aug 19, 2026, 07:27 AM UTC

    Incident has been resolved.