Scalepoint incident

External partners unable to access claims

Major Resolved

Scalepoint experienced a major incident on June 26, 2026, lasting 3d 3h. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 09:44 AM UTC
Resolved
Jun 29, 2026, 12:53 PM UTC
Duration
3d 3h
Detected by Pingoru
Jun 26, 2026, 09:44 AM UTC

Update timeline

  1. investigating Jun 26, 2026, 09:44 AM UTC

    We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim. We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.

  2. identified Jun 26, 2026, 12:58 PM UTC

    Issue has been identified and a fix is being worked on.

  3. resolved Jun 29, 2026, 12:53 PM UTC

    (not set)