Scalepoint incident

Issue affecting service partner claim access - HUB Property

Minor Ongoing View vendor source →

Scalepoint is currently experiencing a minor incident affecting HUB Property, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 26, 2026, 09:35 AM UTC
Resolved
Ongoing
Duration
● 2h 43m
Detected by Pingoru
Jun 26, 2026, 09:35 AM UTC

Affected components

HUB Property

Update timeline

  1. investigating Jun 26, 2026, 09:35 AM UTC

    We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim. We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.