Scalepoint incident
Issue affecting service partner claim access - HUB Property
Scalepoint experienced a minor incident on June 26, 2026 affecting HUB Property, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2026, 09:35 AM UTC
We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim. We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.
- identified Jun 26, 2026, 12:59 PM UTC
We have identified the cause of the issue affecting service partner access to claims in HUB Property. A fix is being worked on now, and we will provide a further update once it has been deployed or we have more information
- identified Jun 29, 2026, 07:24 AM UTC
Work is still ongoing. Some external service partners may still experience issues with access to claims.
- monitoring Jun 29, 2026, 09:12 AM UTC
A fix has been implemented and we are monitoring results. All external service partners should be able to access claims once again.
- resolved Jun 29, 2026, 12:52 PM UTC
This incident has been resolved.