Scalepoint incident

Disruption of sandbox environement for ClaimsCORE & HUB

Major Resolved

Scalepoint experienced a major incident on September 28, 2026, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 08:40 AM UTC
Resolved
Sep 28, 2026, 09:25 AM UTC
Duration
45m
Detected by Pingoru
Sep 28, 2026, 08:40 AM UTC

Update timeline

  1. investigating Sep 28, 2026, 08:40 AM UTC

    Some of our users are experiencing issues working in Sandbox environments for ClaimsCORE & HUB service. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. identified Sep 28, 2026, 09:17 AM UTC

    A fix is being implemented.

  3. monitoring Sep 28, 2026, 09:20 AM UTC

    Fix has been implemented. Performance may still be degraded for some users. We are monitoring results and working to resolve any errors.

  4. resolved Sep 28, 2026, 09:25 AM UTC

    This inicident has been resolved.