Scalepoint incident

Disruption of service - ClaimsCORE & HUB

Major Resolved

Scalepoint experienced a major incident on September 28, 2026, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 06:20 AM UTC
Resolved
Sep 28, 2026, 07:47 AM UTC
Duration
1h 26m
Detected by Pingoru
Sep 28, 2026, 06:20 AM UTC

Update timeline

  1. investigating Sep 28, 2026, 06:20 AM UTC

    Some of our users are experiencing issues working in ClaimsCORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. identified Sep 28, 2026, 06:27 AM UTC

    Issue has been identified and we are working to resolve it.

  3. monitoring Sep 28, 2026, 06:52 AM UTC

    A fix has been put in place and we are monitoring results.

  4. resolved Sep 28, 2026, 07:47 AM UTC

    This incident has been resolved.