Scalepoint incident

Disruption of service

Major Resolved

Scalepoint experienced a major incident on September 28, 2026, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 10:44 AM UTC
Resolved
Sep 28, 2026, 12:43 PM UTC
Duration
1h 58m
Detected by Pingoru
Sep 28, 2026, 10:44 AM UTC

Update timeline

  1. investigating Sep 28, 2026, 10:44 AM UTC

    Some of our users are experiencing issues working in Scalepoint systems. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Sep 28, 2026, 10:49 AM UTC

    A fix has been implemented and we are monitoring situation.

  3. monitoring Sep 28, 2026, 11:51 AM UTC

    An issue with the product Catalogue has been identified and is currently being fixed. Otherwise all systems are back at their regular operation. We will update when final issues are resolved.

  4. resolved Sep 28, 2026, 12:43 PM UTC

    The incident has been resolved.