Scalepoint incident

ClaimShop and ClaimsCORE & HUB experiencing distruptions on integrations

Minor Resolved

Scalepoint experienced a minor incident on September 7, 2026, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2026, 09:45 AM UTC
Resolved
Sep 07, 2026, 11:42 AM UTC
Duration
1h 57m
Detected by Pingoru
Sep 07, 2026, 09:45 AM UTC

Update timeline

  1. monitoring Sep 07, 2026, 09:45 AM UTC

    Some our users have experienced issues creating claims in both ClaimsCORE & HUB and Claimshop via integration. A fix was recently introduced to eliminate issues. We are monitoring the situationen with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. investigating Sep 07, 2026, 11:11 AM UTC

    We are still seeing some errors following latest fix. Work to resolve these issues is ongoing.

  3. monitoring Sep 07, 2026, 11:17 AM UTC

    A fix has been implemented that should resolve the errors we still observed. We continue to monitor situation.

  4. resolved Sep 07, 2026, 11:42 AM UTC

    Incident has been resolved.