Scalepoint incident

Scalepoint ID unavailable

Critical Resolved

Scalepoint experienced a critical incident on August 27, 2026, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 11:07 AM UTC
Resolved
Aug 27, 2026, 01:16 PM UTC
Duration
2h 8m
Detected by Pingoru
Aug 27, 2026, 11:07 AM UTC

Update timeline

  1. investigating Aug 27, 2026, 11:07 AM UTC

    WE have identified an issue where Scalepoint ID is not available. Users get a '404 not found'

  2. investigating Aug 27, 2026, 11:17 AM UTC

    Issue is starting to affect main systems, so many users will experience partial outages.

  3. identified Aug 27, 2026, 11:26 AM UTC

    The issue has been identified and our team is actively working on a fix.

  4. monitoring Aug 27, 2026, 11:28 AM UTC

    We have implemented a fix and are monitoring the results closely. Please note it may take a little time for the fix to take full effect for all users.

  5. monitoring Aug 27, 2026, 11:41 AM UTC

    We are still experiences issues with access to Scalepoint ID. We are working to resolve it as quickly as possible.

  6. monitoring Aug 27, 2026, 11:48 AM UTC

    We've resolved the underlying issue. Please refresh your browser (or perform a hard refresh/clear cache) to ensure you're on the latest version. We'll continue monitoring and post another update shortly.

  7. monitoring Aug 27, 2026, 12:05 PM UTC

    Many users still experience issues with various system. We are monitoring situationen and working to resolve any issues that may arise.

  8. monitoring Aug 27, 2026, 12:32 PM UTC

    We're seeing recovery across most systems. ClaimShop claimants remain affected, and we're continuing to work on this. Next update to follow.

  9. resolved Aug 27, 2026, 01:16 PM UTC

    Incident has been resolved.