Scalepoint incident

Disruption to ClaimShop Catalogue

Major Resolved

Scalepoint experienced a major incident on September 9, 2026, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 09:59 AM UTC
Resolved
Sep 09, 2026, 10:41 AM UTC
Duration
41m
Detected by Pingoru
Sep 09, 2026, 09:59 AM UTC

Update timeline

  1. investigating Sep 09, 2026, 09:59 AM UTC

    Some claim handlers and users are unable to load Catalogue in Settlement tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. identified Sep 09, 2026, 10:01 AM UTC

    We have identified the cause and a working towards a solution.

  3. monitoring Sep 09, 2026, 10:35 AM UTC

    A fix has been implemented. We are monitoring the results.

  4. resolved Sep 09, 2026, 10:41 AM UTC

    Incident has been resolved.