Scalepoint incident

Disruption of service (ClaimShop)

Critical Resolved

Scalepoint experienced a critical incident on July 27, 2026, lasting 7d. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 06:01 AM UTC
Resolved
Aug 03, 2026, 06:11 AM UTC
Duration
7d
Detected by Pingoru
Jul 27, 2026, 06:01 AM UTC

Update timeline

  1. investigating Jul 27, 2026, 06:01 AM UTC

    Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. identified Jul 27, 2026, 06:55 AM UTC

    Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. Some claim handlers and users are unable to complete work and gain access to their settlement. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  3. investigating Jul 27, 2026, 06:59 AM UTC

    Fix has been published. Incident resolved.

  4. resolved Aug 03, 2026, 06:11 AM UTC

    Incident is resolved.