Scalepoint incident

Disruption of service - Shop

Minor Resolved View vendor source →

Scalepoint experienced a minor incident on September 30, 2025 affecting All (Entire system affected) and Shop, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 10:46 AM UTC
Resolved
Sep 30, 2025, 12:06 PM UTC
Duration
1h 20m
Detected by Pingoru
Sep 30, 2025, 10:46 AM UTC

Affected components

All (Entire system affected)Shop

Update timeline

  1. identified Sep 30, 2025, 10:46 AM UTC

    Nets are reporting issues with Dankort/Mobilepay transactions. The issue has been identified and a fix is being implemented.

  2. identified Sep 30, 2025, 10:46 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 30, 2025, 12:06 PM UTC

    Nets has informed us that incident has been resolved.