Sangoma Outage History

Sangoma is up right now

Pingoru has recorded 53 incidents for Sangoma: 53 in the last 12 months and 32 in the last 90 days.

Source: trust.sangoma.com

53incidents recorded
53last 12 months
32last 90 days
30 hourstypical duration

Incidents, newest first

Minor August 7, 2026 Login via Microsoft SSO Issue - CommUnity 11h 26m Control Panel / Admin Panel, HUDweb, myHUD

Started Aug 07, 2026, 03:09 PM UTC· resolved Aug 08, 2026, 02:36 AM UTC

  1. investigating Aug 07, 2026, 03:09 PM UTC

    We have discovered an issue with login via Microsoft SSO that is currently affecting CommUnity. Our engineering team is actively investigating the matter.

  2. identified Aug 07, 2026, 03:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 07, 2026, 05:35 PM UTC

    A fix has been implemented and we're monitoring the results.

  4. resolved Aug 08, 2026, 02:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2026 Portal Issues - Multiple Portals Inaccessible or Degraded Performance 2d 9h FAXStation Portal (fax.sipstation.com), PBXact Cloud Portal (cloud.pbxact.com), Sangoma Portal (portal.sangoma.com), SIPStation Store (store.sipstation.com) and 3 more

Started Aug 05, 2026, 04:40 PM UTC· resolved Aug 08, 2026, 02:38 AM UTC

  1. investigating Aug 05, 2026, 04:40 PM UTC

    We have discovered an issue with a third party vendor that is currently affecting multiple portals. Our engineering team is actively investigating the matter.

  2. investigating Aug 05, 2026, 04:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 05, 2026, 04:44 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 05, 2026, 06:45 PM UTC

    Our Engineers are still actively engaged with the 3rd party vendor. The latest update is that they have dispatched field technicians out to their facilities and are still investigating.

  5. investigating Aug 05, 2026, 09:58 PM UTC

    Our Engineering team is still in active communication with their escalation contacts with the 3rd party vendor. They are still investigating the trouble and working to identify the source of the issue.

  6. investigating Aug 06, 2026, 04:50 AM UTC

    Our Engineering team is still in active communication with their escalation contacts with the 3rd party vendor. They have advised that the investigation is still in progress and have not provided us with an ETR (Estimated Time of Restoral) as yet. We will continue to stay engaged and keep this incident as a top priority.

  7. investigating Aug 06, 2026, 11:01 AM UTC

    Our engineering team is still working with our vendor to find a solution. At the same time we are working to find another solution. We will continue to provide regular updates until this issue is resolved.

  8. investigating Aug 06, 2026, 01:35 PM UTC

    We are continuing to investigate this issue.

  9. investigating Aug 06, 2026, 01:43 PM UTC

    We are continuing to investigate this issue.

  10. investigating Aug 06, 2026, 02:46 PM UTC

    We are continuing to investigate this issue.

  11. monitoring Aug 06, 2026, 03:57 PM UTC

    Our engineering team has found a temporary fix while we wait for our 3rd party vendor to resolve the issue that they still have ongoing. There will be some degraded performance until the vendor's engineers are able to resolve the problems they are having.

  12. monitoring Aug 06, 2026, 04:30 PM UTC

    We are continuing to monitor for any further issues.

  13. monitoring Aug 06, 2026, 04:53 PM UTC

    We are continuing to work with the third party vendor to resolve their issues while we keep our temporary fix in place.

  14. monitoring Aug 06, 2026, 09:45 PM UTC

    We are continuing to work with the third party vendor to resolve their issues while we keep our temporary fix in place. This vendor has just updated that they are dispatching out a splice crew. We are awaiting an ETR (Estimated Time of Restoral).

  15. resolved Aug 08, 2026, 02:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2026 Fax Station portal issue - fax.sipstation.com 1h 41m FAXStation Portal (fax.sipstation.com)

Started Aug 03, 2026, 09:02 PM UTC· resolved Aug 03, 2026, 10:43 PM UTC

  1. investigating Aug 03, 2026, 09:02 PM UTC

    We have identified an issue affecting the FaxStation portal (fax.sipstation.com) that is preventing users from viewing faxes through the portal. Our Engineering team is actively investigating the issue and working to restore full functionality.

  2. monitoring Aug 03, 2026, 09:38 PM UTC

    After investigation, our Engineers noticed the portal became accessible during the testing phase. We're now monitoring for stability.

  3. resolved Aug 03, 2026, 10:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 31, 2026 Inbound and Outbound Calls Issue - CommUnity 1h 28m Voice Services (CommUnity)

Started Jul 31, 2026, 02:58 PM UTC· resolved Jul 31, 2026, 04:27 PM UTC

  1. investigating Jul 31, 2026, 02:58 PM UTC

    We have discovered an issue with inbound and outbound call completion that is currently affecting CommUnity. Internal Extension-to-Extension calls are still completing as normal. Our engineering team is actively investigating the matter.

  2. identified Jul 31, 2026, 03:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 31, 2026, 03:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 31, 2026, 04:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 30, 2026 Internet Service Impact - Carrier Event - T-MobileWireless - HI Area 19h 58m Internet Access / Circuits

Started Jul 30, 2026, 12:00 PM UTC· resolved Jul 31, 2026, 07:59 AM UTC

  1. investigating Jul 30, 2026, 12:00 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 30, 2026, 01:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 31, 2026, 07:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 28, 2026 Email Notification Issue - Multiple Services 6h 23m Sangoma Portal (portal.sangoma.com), SIPStation Store (store.sipstation.com), Switchvox Portal (my.digiumcloud.com)

Started Jul 28, 2026, 01:44 PM UTC· resolved Jul 28, 2026, 08:07 PM UTC

  1. investigating Jul 28, 2026, 01:44 PM UTC

    We have discovered an issue with email notifications that is currently affecting multiple services. Our engineering team is actively investigating the matter.

  2. identified Jul 28, 2026, 02:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 28, 2026, 08:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2026 Portal Login Issue - BV/BV+ Reports Portal 2h 2m Business Voice Reports (reports-bv.sangoma.com)

Started Jul 27, 2026, 01:48 PM UTC· resolved Jul 27, 2026, 03:50 PM UTC

  1. investigating Jul 27, 2026, 01:48 PM UTC

    We have discovered an issue with logging into the portal that is currently affecting the BV/BV+ Reports Portal. Our engineering team is actively investigating the matter.

  2. monitoring Jul 27, 2026, 02:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 27, 2026, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 25, 2026 Internet Service Impact - Carrier Event - ATT Fiber - CA Area 2d 3h Internet Access / Circuits

Started Jul 25, 2026, 01:48 PM UTC· resolved Jul 27, 2026, 05:14 PM UTC

  1. investigating Jul 25, 2026, 01:48 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 26, 2026, 02:08 AM UTC

    We have coordinated the issue with ATT, and they confirmed there is no outage in the area. However, our NOC team is still investigating the issue further. As soon as we have an update, we will get in touch with you as soon as possible. In the meantime, we recommend rebooting your network devices while we continue to investigate the issue.

  3. investigating Jul 26, 2026, 04:38 PM UTC

    Our NOC team is continuing to investigate the issue. We will provide an update as soon as more information becomes available.

  4. investigating Jul 26, 2026, 09:27 PM UTC

    We are still investigating the issue, but the affected circuits have now recovered. We will keep monitoring your connection and share updates as soon as we receive them from our NOC team.

  5. resolved Jul 27, 2026, 05:14 PM UTC

    All affected circuits have recovered and have remained stable for nearly 24 hours. We are now closing this system event. However, we will continue to closely monitor the affected circuits, and we will provide further updates if the issue reoccurs.

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Notice July 22, 2026 Voicemail access issue - BV & BV+ 2h 14m Voice Services (Business Voice), Voice Services (Business Voice+)

Started Jul 22, 2026, 02:33 PM UTC· resolved Jul 22, 2026, 04:48 PM UTC

  1. monitoring Jul 22, 2026, 02:33 PM UTC

    Our Engineers identified an issue with accessing voicemail that impacted a small subset of BV & BV+ customers. They have implemented a fix and we are now monitoring the results.

  2. resolved Jul 22, 2026, 04:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2026 Call Latency Issue - SIPStation 14h 4m SIPStation SIP Trunking

Started Jul 21, 2026, 06:08 PM UTC· resolved Jul 22, 2026, 08:12 AM UTC

  1. investigating Jul 21, 2026, 06:08 PM UTC

    We have discovered an issue with call setup latency that is currently affecting SIPStation. Our engineering team is actively investigating the matter.

  2. identified Jul 21, 2026, 07:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 21, 2026, 08:47 PM UTC

    While only a subset of customers may continue to experience intermittent latency, we have scheduled a maintenance window to address any remaining performance issues and restore optimal service.

  4. resolved Jul 22, 2026, 08:12 AM UTC

    This issue has been resolved and all services are running correctly.

Read the full incident report →

Minor July 16, 2026 Calls Not Processing Issue - CX 2h 10m Sangoma CX

Started Jul 16, 2026, 04:19 PM UTC· resolved Jul 16, 2026, 06:29 PM UTC

  1. investigating Jul 16, 2026, 04:19 PM UTC

    We have discovered an issue with calls not being processed to available agents that is currently affecting CX. Our engineering team is actively investigating the matter.

  2. investigating Jul 16, 2026, 04:24 PM UTC

    After investigation our engineers have found that the only issue is the call records are not showing in the portal. We are continuing to investigate the cause.

  3. identified Jul 16, 2026, 04:55 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jul 16, 2026, 05:05 PM UTC

    A fix is being implemented and systems are recovering.

  5. monitoring Jul 16, 2026, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 16, 2026, 06:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 15, 2026 Switchvox Cloud - Inbound & Outbound calling issues 1h 20m Voice Services (Switchvox Cloud)

Started Jul 15, 2026, 09:59 PM UTC· resolved Jul 15, 2026, 11:19 PM UTC

  1. investigating Jul 15, 2026, 09:59 PM UTC

    We have discovered an issue with Switchvox Cloud product. Troubles are with inbound & outbound calling, registration issues and some phones are down. Our Engineers are currently investigating this trouble.

  2. monitoring Jul 15, 2026, 10:07 PM UTC

    We are seeing that our monitoring alerts have subsided and indicate that services should be back online. We're now monitoring this incident.

  3. resolved Jul 15, 2026, 11:19 PM UTC

    This incident is now being resolved.

Read the full incident report →

Minor July 15, 2026 BV - Issue with Park Presence, Voicemail & Registration 1h 39m Voice Services (Business Voice)

Started Jul 15, 2026, 09:38 PM UTC· resolved Jul 15, 2026, 11:18 PM UTC

  1. investigating Jul 15, 2026, 09:38 PM UTC

    We have discovered an issue with a subset of Business Voice (BV) customers. The reports are that they are experiencing issues with Park Presence, Voicemail and Registration on some select customers. Our Engineers are actively looking into this matter.

  2. monitoring Jul 15, 2026, 10:21 PM UTC

    After investigation, our Engineers applied a fix and we're seeing services return to normal operation. We're currently monitoring these results.

  3. resolved Jul 15, 2026, 11:18 PM UTC

    This incident is now being resolved.

Read the full incident report →

Minor July 10, 2026 Portal issue - portal.sangoma.com, store.sipstation.com, store.cloud.pbxact.com 1d 3h Sangoma Portal (portal.sangoma.com), SIPStation Store (store.sipstation.com)

Started Jul 10, 2026, 01:04 PM UTC· resolved Jul 11, 2026, 04:58 PM UTC

  1. investigating Jul 10, 2026, 01:04 PM UTC

    We have discovered an issue with our store portal that is currently affecting portal.sangoma.com, store.sipstation.com, store.cloud.pbxact.com. Our engineering team is actively investigating the matter.

  2. identified Jul 10, 2026, 01:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 10, 2026, 04:08 PM UTC

    After further investigation, we've determined that the issue is with an upstream 3rd party provider. Our Engineers are actively engaged with them on this matter.

  4. identified Jul 10, 2026, 06:07 PM UTC

    We are continuing to work on this issue with the 3rd party provider.

  5. identified Jul 10, 2026, 07:15 PM UTC

    Our Engineers are still in communication with the 3rd party provider and that they are in process of implementing repairs.

  6. identified Jul 10, 2026, 09:05 PM UTC

    We continue to work closely with our upstream provider to restore service. Their latest update indicates that a fiber splicing team is on-site performing repairs to address the fiber cut identified as the root cause of the service impairment. At this time, an estimated time to restore (ETR) is not available. We will continue to provide updates as soon as additional information becomes available.

  7. monitoring Jul 11, 2026, 01:39 PM UTC

    3rd party fiber repairs have been completed and the portals are back online. We're now monitoring the results.

  8. resolved Jul 11, 2026, 04:58 PM UTC

    This incident has now been resolved.

Read the full incident report →

Minor July 6, 2026 fax.digiumcloud.net portal Issue - site unreachable 5h 51m E-Fax (Avantfax)

Started Jul 06, 2026, 03:31 PM UTC· resolved Jul 06, 2026, 09:22 PM UTC

  1. investigating Jul 06, 2026, 03:31 PM UTC

    We have discovered an issue with the e-fax portal being unreachable that is currently affecting fax.digiumcloud.net. Our engineering team is actively investigating the matter.

  2. identified Jul 06, 2026, 04:05 PM UTC

    The issue has been identified and we are working on a fix.

  3. identified Jul 06, 2026, 05:08 PM UTC

    The issue has been identified and we are working on a fix.

  4. monitoring Jul 06, 2026, 06:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 06, 2026, 09:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2026 Inbound/Outbound Call issues - Switchvox Cloud 5h 5m Voice Services (Switchvox Cloud)

Started Jul 01, 2026, 04:04 PM UTC· resolved Jul 01, 2026, 09:09 PM UTC

  1. investigating Jul 01, 2026, 04:04 PM UTC

    We are noticing a small subset of Switchvox Cloud customers are having issues with outbound call completion. Our Engineers are currently investigating this issue.

  2. investigating Jul 01, 2026, 04:53 PM UTC

    Our Engineers are continuing to investigate and troubleshoot this issue.

  3. monitoring Jul 01, 2026, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 01, 2026, 09:09 PM UTC

    This incident has now been resolved.

Read the full incident report →

Minor June 19, 2026 Queue Issue - Business Voice 2h 10m Voice Services (Business Voice)

Started Jun 19, 2026, 02:30 PM UTC· resolved Jun 19, 2026, 04:41 PM UTC

  1. investigating Jun 19, 2026, 02:30 PM UTC

    We have discovered an issue with queue calls not being forwarded to agents that is currently affecting Business Voice. Our engineering team is actively investigating the matter.

  2. monitoring Jun 19, 2026, 02:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 19, 2026, 04:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 16, 2026 Portal Issue - Portal.Sangoma Unreachable 2h 38m Sangoma Portal (portal.sangoma.com)

Started Jun 16, 2026, 03:39 AM UTC· resolved Jun 16, 2026, 06:17 AM UTC

  1. investigating Jun 16, 2026, 03:39 AM UTC

    We have discovered an issue with Portal.Sangoma currently being unreachable. Our Engineering team is actively investigating this issue.

  2. monitoring Jun 16, 2026, 05:07 AM UTC

    Our Engineers identified the source of the trouble and have implemented a fix. We're now monitoring the results.

  3. resolved Jun 16, 2026, 06:17 AM UTC

    This incident is now resolved.

Read the full incident report →

Major June 15, 2026 Portal Issue - Multiple Portals Unreachable 4h 42m PBXact Cloud Portal (cloud.pbxact.com), Sangoma Portal (portal.sangoma.com), SIPStation Store (store.sipstation.com), Switchvox Portal (my.digiumcloud.com) and 1 more

Started Jun 15, 2026, 04:21 PM UTC· resolved Jun 15, 2026, 09:03 PM UTC

  1. investigating Jun 15, 2026, 04:21 PM UTC

    We have discovered an issue with multiple portals. Our engineering team is actively investigating the matter.

  2. investigating Jun 15, 2026, 04:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 15, 2026, 05:30 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 15, 2026, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jun 15, 2026, 07:45 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jun 15, 2026, 09:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2026 Offline Status Display Issue - Business Voice/Business Voice+ 4h 26m Sangoma CX, Application Framework

Started Jun 12, 2026, 06:31 PM UTC· resolved Jun 12, 2026, 10:57 PM UTC

  1. investigating Jun 12, 2026, 06:31 PM UTC

    We have discovered an issue with presence display that is currently affecting Business Voice and Business Voice +. Agents are being shown as being offline in the operator panel for CX and Application Framework when they are online. This is a display only issue. Calls are still being sent to the correct agents. Our engineering team is actively investigating the matter.

  2. identified Jun 12, 2026, 06:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 12, 2026, 07:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 12, 2026, 10:57 PM UTC

    This incident is now being resolved.

Read the full incident report →

Minor June 10, 2026 SIPStation Trunk 2 Issue - SIPStation Trunking 1h 41m SIPStation SIP Trunking

Started Jun 10, 2026, 09:28 PM UTC· resolved Jun 10, 2026, 11:10 PM UTC

  1. identified Jun 10, 2026, 09:28 PM UTC

    We are aware that some customers are experiencing degraded service on SIPStation Trunk 2 (trunk2.freepbx.com), however the primary Trunk 1 remains unaffected, and service remains available if you are configured to use both trunks. We are working with a 3rd party vendor to restore service on Trunk 2. Below are some self-help articles that will take you through how to configure both trunks on Switchvox Prem and/or SIPStation and restore service if your system is configured incorrectly: How to configure the trunks: https://sangomakb.atlassian.net/wiki/spaces/SAF/pages/15729285/SIPStation+and+FAXStation+-+Setting+up+Standard+SIPStation+with+SwitchVox Firewall/NAT Checklist: https://sangomakb.atlassian.net/wiki/spaces/Switchvox/pages/307298328/Switchvox+-+Firewall+NAT+Checklist If you are still having trouble with your configuration, please reach out to Support, and we can assist you.

  2. monitoring Jun 10, 2026, 10:05 PM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Jun 10, 2026, 11:10 PM UTC

    This incident is now being resolved.

Read the full incident report →

Critical June 5, 2026 Internet Service Impact - Carrier Event - Frontier Fiber - CA Area 3d 2h Internet Access / Circuits

Started Jun 05, 2026, 01:50 PM UTC· resolved Jun 08, 2026, 04:12 PM UTC

  1. identified Jun 05, 2026, 01:50 PM UTC

    We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have confirmed with our carriers that this service impact did occur in the CA area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.

  2. resolved Jun 08, 2026, 04:12 PM UTC

    We have received confirmation from Frontier that the system event affecting your circuit's health was resolved on June 5, 2026, at 10:11 PM PDT. Following the resolution, we conducted extended monitoring and observed that your circuit has remained stable and operational since Frontier provided the all-clear notification. As the issue has been resolved and services are performing normally, we will now proceed with closing this system event.

Read the full incident report →

Major May 31, 2026 Portal Issue - Multiple Portals affected by Third Party 6h 33m FAXStation Portal (fax.sipstation.com), PBXact Cloud Portal (cloud.pbxact.com), Sangoma Customer Support (support.sangoma.com), Sangoma Portal (portal.sangoma.com) and 1 more

Started May 31, 2026, 09:33 PM UTC· resolved Jun 01, 2026, 04:06 AM UTC

  1. investigating May 31, 2026, 09:33 PM UTC

    We have discovered an issue with multiple portals that is currently affecting SIPstation, Faxstation, PBXact, and Switchvox. This is being caused by an issue with an upstream provider. Our engineering team is actively investigating the matter with the upstream provider.

  2. identified May 31, 2026, 09:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 31, 2026, 09:56 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 31, 2026, 11:47 PM UTC

    We are continuing to work with our upstream provider to resolve the issue.

  5. monitoring Jun 01, 2026, 02:03 AM UTC

    A fix has been made and portals and stores have been restored. We'll be monitoring the results.

  6. resolved Jun 01, 2026, 04:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2026 Instances down- PBXact cloud 5h 2m Voice Services (PBXact Cloud)

Started May 27, 2026, 06:04 AM UTC· resolved May 27, 2026, 11:06 AM UTC

  1. investigating May 27, 2026, 06:04 AM UTC

    We have discovered an issue affecting a subset of customers on PBXact cloud. Our engineering team is actively investigating the matter.

  2. investigating May 27, 2026, 07:01 AM UTC

    Our Engineering team is still investigating the issue affecting PBXact cloud. We will keep you updated as we receive any new information.

  3. investigating May 27, 2026, 08:27 AM UTC

    Engineers are still actively investigating this issue affecting PBXact cloud. Updates will be provided as they become available.

  4. monitoring May 27, 2026, 09:16 AM UTC

    Our Engineers have identified the trouble and have applied a fix and will be monitoring the results. If you are still experiencing service issues, please contact support.

  5. resolved May 27, 2026, 11:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 25, 2026 Login Issue - store.sipstation.com 17h 7m SIPStation Store (store.sipstation.com)

Started May 25, 2026, 07:13 PM UTC· resolved May 26, 2026, 12:20 PM UTC

  1. identified May 25, 2026, 07:13 PM UTC

    A small subset of customers has reported being unable to log in to store.sipstation.com. The issue has been identified, and we are currently conducting a thorough investigation to determine and implement an appropriate resolution.

  2. monitoring May 25, 2026, 07:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 26, 2026, 12:20 PM UTC

    This incident has been resolved.

Read the full incident report →