Sangoma incident

Portal Issue - Multiple Portals affected by Third Party

Resolved after 6 hours 33 minutes, affecting FAXStation Portal (fax.sipstation.com) and PBXact Cloud Portal (cloud.pbxact.com) and 1 more, on May 31, 2026.

monitoring Jun 01, 2026, 02:03 AM UTC

A fix has been made and portals and stores have been restored. We'll be monitoring the results.

Started: May 31, 2026, 09:33 PM UTC
Resolved: Jun 01, 2026, 04:06 AM UTC
Duration: 6h 33m
Detected by Pingoru: May 31, 2026, 09:33 PM UTC

Affected components

FAXStation Portal (fax.sipstation.com)PBXact Cloud Portal (cloud.pbxact.com)Sangoma Customer Support (support.sangoma.com)Sangoma Portal (portal.sangoma.com)SIPStation Store (store.sipstation.com)

Update timeline

investigating May 31, 2026, 09:33 PM UTC

We have discovered an issue with multiple portals that is currently affecting SIPstation, Faxstation, PBXact, and Switchvox. This is being caused by an issue with an upstream provider. Our engineering team is actively investigating the matter with the upstream provider.
identified May 31, 2026, 09:55 PM UTC

The issue has been identified and a fix is being implemented.
identified May 31, 2026, 09:56 PM UTC

We are continuing to work on a fix for this issue.
identified May 31, 2026, 11:47 PM UTC

We are continuing to work with our upstream provider to resolve the issue.
monitoring Jun 01, 2026, 02:03 AM UTC

A fix has been made and portals and stores have been restored. We'll be monitoring the results.
resolved Jun 01, 2026, 04:06 AM UTC

This incident has been resolved.

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