Portal Issues - Multiple Portals Inaccessible or Degraded Performance

Update timeline

1. investigating Aug 05, 2026, 04:40 PM UTC

   We have discovered an issue with a third party vendor that is currently affecting multiple portals. Our engineering team is actively investigating the matter.

2. investigating Aug 05, 2026, 04:43 PM UTC

   We are continuing to investigate this issue.

3. investigating Aug 05, 2026, 04:44 PM UTC

   We are continuing to investigate this issue.

4. investigating Aug 05, 2026, 06:45 PM UTC

   Our Engineers are still actively engaged with the 3rd party vendor. The latest update is that they have dispatched field technicians out to their facilities and are still investigating.

5. investigating Aug 05, 2026, 09:58 PM UTC

   Our Engineering team is still in active communication with their escalation contacts with the 3rd party vendor. They are still investigating the trouble and working to identify the source of the issue.

6. investigating Aug 06, 2026, 04:50 AM UTC

   Our Engineering team is still in active communication with their escalation contacts with the 3rd party vendor. They have advised that the investigation is still in progress and have not provided us with an ETR (Estimated Time of Restoral) as yet. We will continue to stay engaged and keep this incident as a top priority.

7. investigating Aug 06, 2026, 11:01 AM UTC

   Our engineering team is still working with our vendor to find a solution. At the same time we are working to find another solution. We will continue to provide regular updates until this issue is resolved.

8. investigating Aug 06, 2026, 01:35 PM UTC

   We are continuing to investigate this issue.

9. investigating Aug 06, 2026, 01:43 PM UTC

   We are continuing to investigate this issue.

10. investigating Aug 06, 2026, 02:46 PM UTC

    We are continuing to investigate this issue.

11. monitoring Aug 06, 2026, 03:57 PM UTC

    Our engineering team has found a temporary fix while we wait for our 3rd party vendor to resolve the issue that they still have ongoing. There will be some degraded performance until the vendor's engineers are able to resolve the problems they are having.

12. monitoring Aug 06, 2026, 04:30 PM UTC

    We are continuing to monitor for any further issues.

13. monitoring Aug 06, 2026, 04:53 PM UTC

    We are continuing to work with the third party vendor to resolve their issues while we keep our temporary fix in place.

14. monitoring Aug 06, 2026, 09:45 PM UTC

    We are continuing to work with the third party vendor to resolve their issues while we keep our temporary fix in place. This vendor has just updated that they are dispatching out a splice crew. We are awaiting an ETR (Estimated Time of Restoral).

15. resolved Aug 08, 2026, 02:38 AM UTC

    This incident has been resolved.