Resolved after 2 hours 10 minutes, affecting Voice Services (Business Voice), on June 19, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Voice Services (Business Voice)
Update timeline
- investigating Jun 19, 2026, 02:30 PM UTC
We have discovered an issue with queue calls not being forwarded to agents that is currently affecting Business Voice. Our engineering team is actively investigating the matter.
- monitoring Jun 19, 2026, 02:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 19, 2026, 04:41 PM UTC
This incident has been resolved.
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