Sangoma incident

Offline Status Display Issue - Business Voice/Business Voice+

Minor Resolved View vendor source →

Sangoma experienced a minor incident on June 12, 2026 affecting Sangoma CX and Application Framework, lasting 4h 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 06:31 PM UTC
Resolved
Jun 12, 2026, 10:57 PM UTC
Duration
4h 26m
Detected by Pingoru
Jun 12, 2026, 06:31 PM UTC

Affected components

Sangoma CXApplication Framework

Update timeline

  1. investigating Jun 12, 2026, 06:31 PM UTC

    We have discovered an issue with presence display that is currently affecting Business Voice and Business Voice +. Agents are being shown as being offline in the operator panel for CX and Application Framework when they are online. This is a display only issue. Calls are still being sent to the correct agents. Our engineering team is actively investigating the matter.

  2. identified Jun 12, 2026, 06:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 12, 2026, 07:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 12, 2026, 10:57 PM UTC

    This incident is now being resolved.