Resolved after 2 hours 10 minutes, affecting Sangoma CX, on July 16, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 16, 2026, 04:19 PM UTC
We have discovered an issue with calls not being processed to available agents that is currently affecting CX. Our engineering team is actively investigating the matter.
- investigating Jul 16, 2026, 04:24 PM UTC
After investigation our engineers have found that the only issue is the call records are not showing in the portal. We are continuing to investigate the cause.
- identified Jul 16, 2026, 04:55 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 16, 2026, 05:05 PM UTC
A fix is being implemented and systems are recovering.
- monitoring Jul 16, 2026, 05:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2026, 06:29 PM UTC
This incident has been resolved.
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