Sangoma incident
BV - Issue with Park Presence, Voicemail & Registration
Resolved after 1 hour 39 minutes, affecting Voice Services (Business Voice), on July 15, 2026.
After investigation, our Engineers applied a fix and we're seeing services return to normal operation. We're currently monitoring these results.
Affected components
Update timeline
- investigating Jul 15, 2026, 09:38 PM UTC
We have discovered an issue with a subset of Business Voice (BV) customers. The reports are that they are experiencing issues with Park Presence, Voicemail and Registration on some select customers. Our Engineers are actively looking into this matter.
- monitoring Jul 15, 2026, 10:21 PM UTC
After investigation, our Engineers applied a fix and we're seeing services return to normal operation. We're currently monitoring these results.
- resolved Jul 15, 2026, 11:18 PM UTC
This incident is now being resolved.
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