Sangoma incident

Instances down- PBXact cloud

Resolved after 5 hours 2 minutes, affecting Voice Services (PBXact Cloud), on May 27, 2026.

monitoring May 27, 2026, 09:16 AM UTC

Our Engineers have identified the trouble and have applied a fix and will be monitoring the results. If you are still experiencing service issues, please contact support.

Started
May 27, 2026, 06:04 AM UTC
Resolved
May 27, 2026, 11:06 AM UTC
Duration
5h 2m
Detected by Pingoru
May 27, 2026, 06:04 AM UTC

Affected components

Voice Services (PBXact Cloud)

Update timeline

  1. investigating May 27, 2026, 06:04 AM UTC

    We have discovered an issue affecting a subset of customers on PBXact cloud. Our engineering team is actively investigating the matter.

  2. investigating May 27, 2026, 07:01 AM UTC

    Our Engineering team is still investigating the issue affecting PBXact cloud. We will keep you updated as we receive any new information.

  3. investigating May 27, 2026, 08:27 AM UTC

    Engineers are still actively investigating this issue affecting PBXact cloud. Updates will be provided as they become available.

  4. monitoring May 27, 2026, 09:16 AM UTC

    Our Engineers have identified the trouble and have applied a fix and will be monitoring the results. If you are still experiencing service issues, please contact support.

  5. resolved May 27, 2026, 11:06 AM UTC

    This incident has been resolved.

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