Resolved after 1 hour 28 minutes, affecting Voice Services (CommUnity), on July 31, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Voice Services (CommUnity)
Update timeline
- investigating Jul 31, 2026, 02:58 PM UTC
We have discovered an issue with inbound and outbound call completion that is currently affecting CommUnity. Internal Extension-to-Extension calls are still completing as normal. Our engineering team is actively investigating the matter.
- identified Jul 31, 2026, 03:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 31, 2026, 03:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2026, 04:27 PM UTC
This incident has been resolved.
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