Portal issue - portal.sangoma.com, store.sipstation.com, store.cloud.pbxact.com

Update timeline

1. investigating Jul 10, 2026, 01:04 PM UTC

   We have discovered an issue with our store portal that is currently affecting portal.sangoma.com, store.sipstation.com, store.cloud.pbxact.com. Our engineering team is actively investigating the matter.

2. identified Jul 10, 2026, 01:41 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Jul 10, 2026, 04:08 PM UTC

   After further investigation, we've determined that the issue is with an upstream 3rd party provider. Our Engineers are actively engaged with them on this matter.

4. identified Jul 10, 2026, 06:07 PM UTC

   We are continuing to work on this issue with the 3rd party provider.

5. identified Jul 10, 2026, 07:15 PM UTC

   Our Engineers are still in communication with the 3rd party provider and that they are in process of implementing repairs.

6. identified Jul 10, 2026, 09:05 PM UTC

   We continue to work closely with our upstream provider to restore service. Their latest update indicates that a fiber splicing team is on-site performing repairs to address the fiber cut identified as the root cause of the service impairment. At this time, an estimated time to restore (ETR) is not available. We will continue to provide updates as soon as additional information becomes available.

7. monitoring Jul 11, 2026, 01:39 PM UTC

   3rd party fiber repairs have been completed and the portals are back online. We're now monitoring the results.

8. resolved Jul 11, 2026, 04:58 PM UTC

   This incident has now been resolved.