Sangoma Outage History

Getting reports of intermittent outbound call failures for Australia. We are investigating the issue.

We have discovered an issue where inbound and outbound calls are failing that is currently affecting Fonality users in Australia. Our engineering team is actively investigating the matter.

We are continuing to investigate this issue.

We have discovered an issue with the Digium Cloud Portal that is currently affecting users ability to view and manage their orders. Our engineering team is actively investigating the matter.

We are currently experiencing login and accessibility issues with TeamHub. Our Engineers are investigating and we'll keep you updated with progress to restore.

We have identified an issue affecting a small subset of PBXact Cloud customers, resulting in registration failure. Our Engineering team is actively investigating and working to resolve the issue.

We have identified an issue affecting a small subset of PBXact Cloud customers, resulting in SIP trunk registration failure. Our Engineering team is actively investigating and working to resolve the issue.

We are continuing to investigate this issue.

Verizon Wireless circuits unresponsive to Ping but may be falsely down. Potentially a monitoring issue. Incident is being investigated.

We are continuing to investigate this issue.

We are currently experiencing an issue with our monitoring system that is causing a subset of users to have false positives reported. If you receive an automated notification that your service is down, please confirm your service is actually impacted before contacting support.

Our Engineers are investigating an issue impacting Switchvox Portal (mydigiumcloud.com) and our Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com). We will provide another update once we receive further information.

We have discovered an issue with outbound calls failing that is currently affecting some Switchvox Cloud users. Our engineering team is actively investigating the matter.

Engineering is seeing evidence that some inbound calls are affected as well. The matter is still being investigated.

We have discovered an issue with intermittent portal issues that are currently affecting multiple portals. Our engineering team is actively investigating the matter.

Our Engineers are investigating an issue where BV users with integrated CX extensions might be experiencing issues with call delivery.

We have discovered an issue with audio quality that is currently affecting Business Voice/Business Voice+ using CX. Our engineering team is actively investigating the matter.

We are continuing to investigate this issue.

Our Engineers are still investigating this issue.

Our Engineers are investigating an issue impacting BV+ customers using CX.

Our Engineers are continuing to investigate this issue.

Our Engineers are currently investigating an issue impacting a subset of BV+ customers using UCaaS Integrated extensions in CX.

Our Engineering team is still troubleshooting and investigating this issue.

Engineers are still continuing their active investigation of this issue.

Our Engineering team is still continuing the investigation on this issue.

We have discovered an issue with loss of some functionality that is currently affecting Digium Cloud Services portals. Our engineering team is actively investigating the matter.

We have discovered an issue with portal login that is currently affecting SIPStation. Calls are not affected and should complete normally. Our engineering team is actively investigating the matter.

We have discovered an issue with some features not working properly that is currently affecting multiple Digium Cloud portals. Our engineering team is actively investigating the matter.

We have discovered an issue with intermittent registration failures and audio issues that are currently affecting Business Voice and Business Voice+. Our engineering team is actively investigating the matter.

Our Engineers are investigating an issue with the BV / BV+ portal (portal.star2star.com). Some select customers may be experiencing slowness with the portal or finding recent changes are not being saved.

An upstream service disruption has been identified and verified with Comcast, resulting in internet connectivity issues for certain customers, specifically in IL. Comcast has provided an initial estimated time for restoration of 11PM CST. We are actively working with our upstream carriers, monitoring the situation closely, and will share further updates as soon as they are available.

We have discovered an issue with login via Microsoft SSO that is currently affecting CommUnity. Our engineering team is actively investigating the matter.

We have identified an issue affecting the FaxStation portal (fax.sipstation.com) that is preventing users from viewing faxes through the portal. Our Engineering team is actively investigating the issue and working to restore full functionality.