Revenera incident

Email Delivery Issues in FlexNet Operations ALM/LLM in Production (NAM)

Revenera experienced a minor incident on August 8, 2025 affecting FlexNet Operations ALM End User Portal NAM2 and FlexNet Operations LLM Production End User Portal NAM and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started: Aug 08, 2025, 04:45 PM UTC
Resolved: Aug 08, 2025, 06:19 PM UTC
Duration: 1h 33m
Detected by Pingoru: Aug 08, 2025, 04:45 PM UTC

Affected components

FlexNet Operations ALM End User Portal NAM2FlexNet Operations LLM Production End User Portal NAMFlexNet Operations ALM End User Portal NAM7FlexNet Operations ALM Producer Portal NAM6FlexNet Operations ALM End User Portal NAM3FlexNet Operations ALM End User Portal NAM1FlexNet Operations ALM End User Portal NAM5FlexNet Operations ALM End User Portal NAM4FlexNet Operations ALM Producer Portal NAM2FlexNet Operations LLM Production Producer Portal NAM

Update timeline

investigating Aug 08, 2025, 04:45 PM UTC

We are experiencing an issue with our service provider that is preventing emails from being sent from FlexNet Operations ALM/LLM across all Production (NAM) environments. We are actively working with our vendor to restore email functionality and will provide an update as soon as more information becomes available. We apologize for the inconvenience.
resolved Aug 08, 2025, 06:19 PM UTC

The issue is resolved and email delivery is operational on the FlexNet Operations ALM/LLM Production (NAM) environments. If you continue to observe email issues, please contact Revenera Technical Support for assistance.