Revenera incident

LLM and ALM/ESD Issues in Production (NAM) Environments

Resolved after 7 hours 59 minutes, affecting FlexNet Operations ALM End User Portal NAM2 and FlexNet Operations LLM Production End User Portal NAM and 1 more, on September 16, 2026.

monitoring Sep 16, 2026, 10:32 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Sep 16, 2026, 09:59 PM UTC
Resolved: Sep 17, 2026, 05:58 AM UTC
Duration: 7h 59m
Detected by Pingoru: Sep 16, 2026, 09:59 PM UTC

Affected components

FlexNet Operations ALM End User Portal NAM2FlexNet Operations LLM Production End User Portal NAMFlexNet Operations ALM End User Portal NAM7FlexNet Operations ALM End User Portal NAM3FlexNet Operations ALM End User Portal NAM1FlexNet Operations ALM End User Portal NAM5FlexNet Operations ALM End User Portal NAM4

Update timeline

investigating Sep 16, 2026, 09:59 PM UTC

We are currently experiencing an issue with LLM and ALM-ESD in the Production (NAM) environments. Functionality impacted by this issue may include, but is not limited to, the following: -LLM License Activation and file downloads -ALM ESD file downloads Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.
monitoring Sep 16, 2026, 10:32 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 17, 2026, 05:58 AM UTC

This incident has been resolved.

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