Revenera incident
Revenera Usage Intelligence: Service Disruption to Recent Custom Events View and Custom Events Archive Download
Resolved after 8 days 15 hours, affecting Usage Intelligence, on July 27, 2026.
The team has resolved the issue and restored all affected services. All services continue to perform as expected, and the environment remains stable. If you encounter any issues, please contact Revenera Technical Support for assistance.
Affected components
Update timeline
- investigating Jul 27, 2026, 02:33 PM UTC
We are currently experiencing an issue affecting the Usage Intelligence Custom Events functionality, specifically the Recent Custom Events view and Custom Events Archive downloads. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available.
- identified Jul 27, 2026, 05:16 PM UTC
The issue affecting the Recent Custom Events view and the ability to download Custom Event Archives has been resolved. While data collection remains unaffected, the generation of Custom Event Archives has been temporarily paused until we've completed server enhancements. We will provide an update once these enhancements are complete and archive generation has resumed.
- identified Jul 28, 2026, 04:56 PM UTC
We are continuing to work on the server enhancements and will share additional information as it becomes available.
- resolved Aug 05, 2026, 05:35 AM UTC
The team has resolved the issue and restored all affected services. All services continue to perform as expected, and the environment remains stable. If you encounter any issues, please contact Revenera Technical Support for assistance.
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