Revenera Outage History

We are currently experiencing an issue with FlexNet Operations ALM Production NAM2. Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

We are continuing to investigate the root cause of this issue and are working to restore full service as quickly as possible. We will post another update as soon as more information is available.

We are currently experiencing an issue with LLM and ALM-ESD in the UAT (NAM) environments. Functionality impacted by this issue may include, but is not limited to, the following: -LLM UI, Web services -ALM ESD UI, Web Services Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

We are currently experiencing an issue with file download in the UAT NAM environments. Functionality impacted by this issue may include, but is not limited to, the following: - Newly uploaded file download - Old files download Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

We are experiencing issues with the FlexNet Operations LLM application in the UAT NAM, Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

We are experiencing issues with the FlexNet Operations Cloud ALM application in the following UAT NAM1, Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

We are currently experiencing an issue with LLM and ALM-ESD in the Production (NAM) environments. Functionality impacted by this issue may include, but is not limited to, the following: -LLM License Activation and file downloads -ALM ESD file downloads Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

We are currently experiencing an issue with FlexNet Operations ALM Cloud Device Activation Service in the Production (NAM7) environment. Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

We are currently experiencing an issue with FlexNet Operations ALM/LLM Cloud Device Activation Service Production NAM2. Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

We are continuing to investigate the issue and will provide further updates as soon as more information becomes available.

We are experiencing an intermittent issue with loading FNO Analytics. The following services may be impacted at this time: - FlexNet Operations Analytics We are currently experiencing intermittent issues with FNO Analytics loading and performance. Our investigation indicates this is related to an ongoing service disruption affecting Microsoft Fabric, a third-party vendor service utilized by Revenera. Our team is actively monitoring the situation and working with Microsoft to track the resolution of the underlying issue. During this time, users may experience delays, errors, or intermittent failures when accessing FNO Analytics. For additional information on the vendor service status, please refer to the https://support.fabric.microsoft.com/support/. We will continue to provide updates as more information becomes available.

We are experiencing issues with the FlexNet Operations Cloud ALM/LLM Cloud Licensing Service in the following UAT environments: UAT [NAM1] Functionality impacted by this outage includes, but may not be limited to, the following: -Cloud Licensing Service instance creation and provisioning -License activation from Cloud License Servers -View latest served device usage Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

We are continuing to investigate the cause of the issue and will keep you informed as we make progress toward full resolution.

We are currently investigating this issue.

We are currently experiencing an issue with Device activation service in the Production NAM 2 environment. Currently device creation or Device activation from the UI or APIs failing with 404 error. Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

We are currently experiencing issues with the Revenera Documentation site (https://docs.revenera.com/) that may result in intermittent access or difficulty loading documentation for some users. Our IT team is actively investigating the issue and working to restore consistent access. We will provide updates as more information becomes available. If you are in urgent need of Revenera product documentation, please contact Revenera Technical Support for assistance.

We are currently experiencing an issue affecting the Usage Intelligence Custom Events functionality, specifically the Recent Custom Events view and Custom Events Archive downloads. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available.

We are currently investigating this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue. We will provide further updates as soon as additional information becomes available. Thank you for your patience and understanding.

We are actively working with our vendor to restore email functionality and will provide an update as soon as more information becomes available. We apologise for the inconvenience.

We are currently investigating an issue with scheduled report delivery. As a temporary workaround, customers may manually generate the reports until the issue is resolved.

Issue: The FlexNet Operations Analytics service is currently unavailable in the Production environment. Impact: Customers may experience errors when accessing analytics-related functionality via the FlexNet Operations Producer Portal impacting both NAM and EU. Current Status: Our engineering team is actively investigating the issue and working to restore service as quickly as possible. Updates will be shared as more information becomes available.

We are currently experiencing data refresh delays, resulting in Reporter not displaying the latest data in the following environments: -All Reporter data in FlexNet Operations LLM Production -Software Delivery (Download Universe) Reporter data in FlexNet Operations ALM Production Note: Non-Software Delivery in FlexNet Operations ALM is unaffected by the data refresh delay. We are actively working to address the issue and will provide updates when more information becomes available. If you have any questions, please submit a ticket with Revenera Technical Support.

We are experiencing issues with the FlexNet Operations Cloud ALM/LLM Device Activation Service in the Production environments NAM2. Functionality impacted by this outage includes, but may not be limited to, the following: -Device creation and activation -View device or device related details -Device lifecycle activities Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

We are experiencing issues with the FlexNet Operations Cloud ALM application and FlexNet Operations ALM/LLM Cloud Licensing Service. Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

We are continuing to investigate this issue.

We are currently experiencing degraded performance with Revenera Usage Intelligence services due to an issue with our service provider. Our team is actively working to resolve this and restore full functionality as quickly as possible. We appreciate your patience and will provide updates as they become available. Services affected: -Analytics Dashboard (analytics.revenera.com) -Web Reporting APIs (analytics-api.revenera.com) Services unaffected: -Collection of usage data from installations via SDK call-home