Restaurant365 Outage History

Restaurant365 is up right now

Restaurant365 had 45 outages in the last 2 years totaling 756h 35m of downtime — averaging 1.8 incidents per month.

There were 45 Restaurant365 outages since September 17, 2024 totaling 756h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.restaurant365.com

Notice April 21, 2026

R365 App Push Notifications currently unavailable for Android Users (only)

Detected by Pingoru
Apr 21, 2026, 04:27 PM UTC
Resolved
May 14, 2026, 12:58 PM UTC
Duration
22d 20h
Affected: ClassicR365
Timeline · 3 updates
  1. monitoring Apr 21, 2026, 04:27 PM UTC

    Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which may take up to 2 business days.

  2. monitoring Apr 24, 2026, 04:02 PM UTC

    Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which we are still awaiting Google Playstore approval

  3. resolved May 14, 2026, 12:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 20, 2026

Reports of Slowness

Detected by Pingoru
Apr 20, 2026, 04:02 PM UTC
Resolved
Apr 21, 2026, 12:10 PM UTC
Duration
20h 7m
Affected: Customer Databases
Timeline · 6 updates
  1. investigating Apr 20, 2026, 04:02 PM UTC

    We are currently investigating reports of system slowness

  2. identified Apr 20, 2026, 05:32 PM UTC

    The root cause of the issue has been identified, and we are currently implementing a fix.

  3. monitoring Apr 20, 2026, 06:05 PM UTC

    A fix has been implemented and we will continue to monitor the results.

  4. monitoring Apr 20, 2026, 09:58 PM UTC

    We are continuing to actively monitor the results of the implemented fix.

  5. monitoring Apr 21, 2026, 01:58 AM UTC

    We are continuing to actively monitor the results of the implemented fix.

  6. resolved Apr 21, 2026, 12:10 PM UTC

    We are now marking this incident resolved with continued reports of recovery

Read the full incident report →

Minor April 8, 2026

R365 Payroll Degradation

Detected by Pingoru
Apr 08, 2026, 02:33 PM UTC
Resolved
Apr 08, 2026, 09:04 PM UTC
Duration
6h 31m
Affected: R365 Payroll
Timeline · 5 updates
  1. investigating Apr 08, 2026, 02:33 PM UTC

    We are investigating reports of site slowness within the R365 Payroll module.

  2. identified Apr 08, 2026, 02:44 PM UTC

    The root cause has been identified, and a fix is being prepared.

  3. monitoring Apr 08, 2026, 03:56 PM UTC

    A fix has been implemented, and we're monitoring the situation.

  4. monitoring Apr 08, 2026, 03:56 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 08, 2026, 09:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 7, 2026

Reports of slowness for payments to be calculated

Detected by Pingoru
Apr 07, 2026, 05:57 PM UTC
Resolved
Apr 08, 2026, 12:04 AM UTC
Duration
6h 6m
Affected: R365 Payroll
Timeline · 4 updates
  1. identified Apr 07, 2026, 05:57 PM UTC

    The root cause has been identified, and a fix is currently being implemented.

  2. monitoring Apr 07, 2026, 07:28 PM UTC

    A fix has been implemented and we are now monitoring the results

  3. monitoring Apr 07, 2026, 09:44 PM UTC

    We are continuing to monitor the fix implemented to ensure full recovery

  4. resolved Apr 08, 2026, 12:04 AM UTC

    We are continuing to see recovery and now consider this incident resolved.

Read the full incident report →

Notice March 12, 2026

Custom Financial Reports - Blank Reports

Detected by Pingoru
Mar 12, 2026, 08:53 PM UTC
Resolved
Mar 13, 2026, 01:38 AM UTC
Duration
4h 44m
Affected: Custom Financials Reporter
Timeline · 4 updates
  1. investigating Mar 12, 2026, 08:53 PM UTC

    We are investigating reports that certain Custom Financial Reports appear blank.

  2. identified Mar 12, 2026, 10:24 PM UTC

    Our team has identified the root cause of this issue, and a fix is being prepared.

  3. monitoring Mar 13, 2026, 12:14 AM UTC

    A fix has been deployed, and we're monitoring for outliers.

  4. resolved Mar 13, 2026, 01:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 11, 2026

Tip Rules are not Generating

Detected by Pingoru
Mar 11, 2026, 03:49 PM UTC
Resolved
Mar 11, 2026, 06:09 PM UTC
Duration
2h 19m
Affected: Customer DatabasesMy Reports
Timeline · 3 updates
  1. identified Mar 11, 2026, 03:49 PM UTC

    We have identified the root cause preventing Tip Rules from generating and are currently implementing a fix.

  2. monitoring Mar 11, 2026, 04:25 PM UTC

    The fix has been implemented, and we are currently monitoring to confirm the issue is fully resolved

  3. resolved Mar 11, 2026, 06:09 PM UTC

    The incident has been resolved and we continue to see reports of full recovery.

Read the full incident report →

Major March 8, 2026

Labor not importing

Detected by Pingoru
Mar 08, 2026, 04:11 PM UTC
Resolved
Mar 09, 2026, 12:11 AM UTC
Duration
7h 59m
Affected: FTP File Watcher (Vendor Integration)POS Integrations (DSS Polling)API
Timeline · 4 updates
  1. investigating Mar 08, 2026, 04:11 PM UTC

    We are currently investigating reports of issues with Labor data imports.

  2. identified Mar 08, 2026, 08:22 PM UTC

    A fix is being implemented, and we're seeing recovery.

  3. monitoring Mar 08, 2026, 10:04 PM UTC

    Missing labor data is now available for review, and we're monitoring for outliers.

  4. resolved Mar 09, 2026, 12:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 19, 2026

Radar Polling

Detected by Pingoru
Feb 19, 2026, 05:32 PM UTC
Resolved
Feb 19, 2026, 08:03 PM UTC
Duration
2h 30m
Affected: Client Polling
Timeline · 3 updates
  1. investigating Feb 19, 2026, 05:32 PM UTC

    We are investigating reports that certain Radar customers are experiencing an outage with Client Polling.

  2. monitoring Feb 19, 2026, 05:44 PM UTC

    We've implemented a fix for this polling outage, and we're monitoring recovery.

  3. resolved Feb 19, 2026, 08:03 PM UTC

    Missing data has been polled, and this module is fully operational. Any further troubles can be addressed by our support team here: https://help.restaurant365.net/en/support/home

Read the full incident report →

Notice February 9, 2026

System Slowness - Inventory Module

Detected by Pingoru
Feb 09, 2026, 02:53 PM UTC
Resolved
Feb 09, 2026, 10:58 PM UTC
Duration
8h 4m
Affected: Customer Databases
Timeline · 4 updates
  1. investigating Feb 09, 2026, 02:53 PM UTC

    We are investigating reports from certain customers around general slowness in the inventory module.

  2. identified Feb 09, 2026, 04:06 PM UTC

    We have identified the root cause of this issue, and a fix is being prepared.

  3. monitoring Feb 09, 2026, 05:28 PM UTC

    A fix has been implemented and we are seeing reports of recovery. We will continue monitor and provide additional updates.

  4. resolved Feb 09, 2026, 10:58 PM UTC

    The underlying issue causing slowness has been resolved, and system performance has returned to normal. We will continue monitoring to ensure continued stability.

Read the full incident report →

Notice January 21, 2026

EDI Purchase Orders

Detected by Pingoru
Jan 21, 2026, 10:52 PM UTC
Resolved
Jan 22, 2026, 03:22 AM UTC
Duration
4h 30m
Affected: FTP File Watcher (Vendor Integration)
Timeline · 2 updates
  1. identified Jan 21, 2026, 10:52 PM UTC

    We've received reports that certain Purchase Orders placed today via EDI were duplicated. We've identified the root cause of the issue and duplications will not resume. If your team placed an EDI Purchase Order today, in the interest of cut-off times, we advise that you contact your vendor to review and cancel potential duplicates.

  2. resolved Jan 22, 2026, 03:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 14, 2026

DSS imports

Detected by Pingoru
Jan 14, 2026, 12:47 PM UTC
Resolved
Jan 14, 2026, 05:51 PM UTC
Duration
5h 4m
Affected: POS Integrations (DSS Polling)
Timeline · 2 updates
  1. monitoring Jan 14, 2026, 12:47 PM UTC

    We identified early reports of an issue impacting DSS imports and promptly implemented a fix. We will continue to monitor the situation, and some customers may experience temporary delays in DSS imports during this time.

  2. resolved Jan 14, 2026, 05:51 PM UTC

    Regarding the delays in DSS imports, we are seeing continued recovery and will now mark this incident as resolved.

Read the full incident report →

Notice January 12, 2026

Intermittent Slowness

Detected by Pingoru
Jan 12, 2026, 06:58 PM UTC
Resolved
Jan 15, 2026, 01:54 PM UTC
Duration
2d 18h
Affected: Customer DatabasesAd HocPOS Integrations (DSS Polling)My ReportsCustom Financials Reporter
Timeline · 13 updates

Read the full incident report →

Notice January 7, 2026

Filters not working within my reports and unable to print checks

Detected by Pingoru
Jan 07, 2026, 09:51 PM UTC
Resolved
Jan 07, 2026, 11:04 PM UTC
Duration
1h 12m
Affected: My ReportsR365 Intelligence
Timeline · 3 updates
  1. investigating Jan 07, 2026, 09:51 PM UTC

    We are currently investigating reports of filters not working in my reports and some customers unable print checks

  2. monitoring Jan 07, 2026, 10:29 PM UTC

    A fix has been released, and reporting filters are working as expected. We'll continue to monitor for further reports.

  3. resolved Jan 07, 2026, 11:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 19, 2025

Missing Daily Sales Summary

Detected by Pingoru
Dec 19, 2025, 11:59 AM UTC
Resolved
Dec 19, 2025, 05:04 PM UTC
Duration
5h 4m
Affected: POS Integrations (DSS Polling)
Timeline · 5 updates
  1. investigating Dec 19, 2025, 11:59 AM UTC

    We are investigating reports of missing Daily Sales Summary for certain customers.

  2. identified Dec 19, 2025, 12:43 PM UTC

    This issue appears to be related to widespread troubles with content delivery services. We're working to deliver an alternative solution.

  3. monitoring Dec 19, 2025, 01:28 PM UTC

    We have implemented an alternative solution and DSS are flowing.

  4. monitoring Dec 19, 2025, 03:58 PM UTC

    We are continuing to monitor for any outlying troubles.

  5. resolved Dec 19, 2025, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 9, 2025

Missing DSS

Detected by Pingoru
Dec 09, 2025, 01:20 PM UTC
Resolved
Dec 09, 2025, 02:48 PM UTC
Duration
1h 28m
Affected: POS Integrations (DSS Polling)
Timeline · 3 updates
  1. investigating Dec 09, 2025, 01:20 PM UTC

    We are investigating reports of missing DSSs for certain customers.

  2. monitoring Dec 09, 2025, 01:39 PM UTC

    A fix has been deployed to address missing DSSs for customers integrated with Toast. We are seeing recovery and expect all missing DSSs to be imported by 9a CST.

  3. resolved Dec 09, 2025, 02:48 PM UTC

    This issue has been resolved, and missing DSSs have been imported. Feel free to chat with our support team if you there are further troubles: https://help.restaurant365.net/support/home

Read the full incident report →

Notice November 1, 2025

ExpandShare - Unable to Post.

Detected by Pingoru
Nov 01, 2025, 11:42 PM UTC
Resolved
Nov 02, 2025, 12:35 AM UTC
Duration
53m
Affected: App
Timeline · 4 updates
  1. investigating Nov 01, 2025, 11:42 PM UTC

    We are currently investigating reports that users are unable to Post.

  2. identified Nov 02, 2025, 12:03 AM UTC

    The root cause of this issue has been identified, and a fix is being deployed.

  3. monitoring Nov 02, 2025, 12:18 AM UTC

    A solution has been deployed, and we are monitoring to confirm.

  4. resolved Nov 02, 2025, 12:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 27, 2025

Custom Financial Reports

Detected by Pingoru
Oct 27, 2025, 06:11 PM UTC
Resolved
Oct 28, 2025, 01:22 PM UTC
Duration
19h 10m
Affected: Custom Financials Reporter
Timeline · 7 updates
  1. investigating Oct 27, 2025, 06:11 PM UTC

    We are currently investigating an issue where new transactions are not flowing into Custom Financial Reports.

  2. identified Oct 27, 2025, 06:27 PM UTC

    We've identified the source of this issue and are restarting services. We expect downtime to last 15-30 minutes.

  3. identified Oct 27, 2025, 07:37 PM UTC

    We are continuing to work towards a solution, and the service will remain Under Maintenance until resolved.

  4. identified Oct 27, 2025, 11:40 PM UTC

    We are continuing to work on a solution.

  5. identified Oct 28, 2025, 01:49 AM UTC

    A solution has been identified and is being implemented. We're seeing recovery and will continue to monitor.

  6. monitoring Oct 28, 2025, 11:19 AM UTC

    A solution has been implemented, and we are monitoring the results.

  7. resolved Oct 28, 2025, 01:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Notifications - SMS, Email, and Mobile Push Delivery

Detected by Pingoru
Oct 20, 2025, 06:57 PM UTC
Resolved
Oct 20, 2025, 08:33 PM UTC
Duration
1h 36m
Affected: ClassicAppR365
Timeline · 3 updates
  1. investigating Oct 20, 2025, 06:57 PM UTC

    A regional AWS outage is affecting notifications for certain users.

  2. monitoring Oct 20, 2025, 07:07 PM UTC

    We are seeing recovery for these services, and are monitoring the results.

  3. resolved Oct 20, 2025, 08:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 13, 2025

R365 Instances down (500 errors being reported)

Detected by Pingoru
Oct 13, 2025, 09:40 PM UTC
Resolved
Oct 13, 2025, 10:25 PM UTC
Duration
44m
Affected: Customer Databases
Timeline · 4 updates
  1. investigating Oct 13, 2025, 09:40 PM UTC

    We are currently investigating reports of R365 instances being down.

  2. monitoring Oct 13, 2025, 09:58 PM UTC

    We are seeing recovery at this time and R365 instances continue to come back online. We will continue to investigate the root cause and monitor recovery.

  3. resolved Oct 13, 2025, 10:25 PM UTC

    The incident is now resolved.

  4. postmortem Oct 13, 2025, 10:27 PM UTC

    **14:21pm PT - Incident reported and issue confirmed.** **14:58 pm PT - Full recovery** **Impact Summary** The incident affected the login service, resulting in login failures for users who attempted to sign in during the disruption. **Scope of Impact** Core site functionality remained unaffected. Users who were already logged in prior to the incident continued to access and use the platform without interruption. **User Experience** * Users attempting to log in during the incident: Experienced failures or delays in authentication. * Users already logged in: No noticeable impact; they were able to continue normal operations.

Read the full incident report →

Notice September 4, 2025

We are investigating reports of Invoices and invoice images not importing via Docs To Process email

Detected by Pingoru
Sep 04, 2025, 03:56 PM UTC
Resolved
Sep 04, 2025, 06:44 PM UTC
Duration
2h 48m
Affected: Customer DatabasesFTP File Watcher (Vendor Integration)
Timeline · 3 updates
  1. investigating Sep 04, 2025, 03:56 PM UTC

    We are currently investigating the issue...

  2. identified Sep 04, 2025, 04:06 PM UTC

    We have identified the root cause and working on deploying a fix

  3. resolved Sep 04, 2025, 06:44 PM UTC

    We deployed a fix for this incident and continue to see recovery. We will mark this incident as resolved

Read the full incident report →

Notice August 29, 2025

Issue with Reports

Detected by Pingoru
Aug 29, 2025, 10:31 PM UTC
Resolved
Aug 30, 2025, 02:20 AM UTC
Duration
3h 49m
Affected: Ad HocMy ReportsCustom Financials ReporterFYIsoft
Timeline · 4 updates
  1. investigating Aug 29, 2025, 10:31 PM UTC

    We are currently investigating an issue preventing reports to accurately run

  2. identified Aug 29, 2025, 11:33 PM UTC

    The issue has been identified and we are working on implementing a fix.

  3. monitoring Aug 30, 2025, 12:57 AM UTC

    A fix has been deployed and we will continue to monitor the results before closing the incident.

  4. resolved Aug 30, 2025, 02:20 AM UTC

    This incident is resolved.

Read the full incident report →

Notice August 20, 2025

Missing Third Party Labor

Detected by Pingoru
Aug 20, 2025, 03:01 PM UTC
Resolved
Aug 21, 2025, 03:45 PM UTC
Duration
1d
Affected: POS Integrations (DSS Polling)
Timeline · 3 updates
  1. investigating Aug 20, 2025, 03:01 PM UTC

    Some customers may be missing labor data from certain third party providers. We are currently investigating.

  2. monitoring Aug 21, 2025, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 21, 2025, 03:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 20, 2025

Docs to Process: emailed invoices not showing up within instance

Detected by Pingoru
Aug 20, 2025, 02:34 PM UTC
Resolved
Aug 20, 2025, 08:07 PM UTC
Duration
5h 33m
Affected: Customer DatabasesFTP File Watcher (Vendor Integration)
Timeline · 4 updates
  1. investigating Aug 20, 2025, 02:34 PM UTC

    We are currently investigating an issue being reported of invoices being emailed to Docs to Process are not showing up.

  2. identified Aug 20, 2025, 02:58 PM UTC

    We have identified the root cause preventing invoice images from appearing, and we working on deploying a fix.

  3. monitoring Aug 20, 2025, 03:28 PM UTC

    A fix has been implemented and we are currently monitoring the results as we continue to see recovery. As we monitor the results, we are working on in recuing the invoice images that have failed to import for all customers.

  4. resolved Aug 20, 2025, 08:07 PM UTC

    With the fix deployed and invoice images up to date, this incident is now resolved.

Read the full incident report →

Notice August 1, 2025

Login Troubles for Certain Users

Detected by Pingoru
Aug 01, 2025, 06:31 AM UTC
Resolved
Aug 01, 2025, 06:53 AM UTC
Duration
22m
Affected: Customer Databases
Timeline · 4 updates
  1. investigating Aug 01, 2025, 06:31 AM UTC

    We are investigating reports that certain users are unable to login to R365.

  2. investigating Aug 01, 2025, 06:45 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 01, 2025, 06:46 AM UTC

    A fix has been deployed and the affected users are able to login again. We will continue to monitor.

  4. resolved Aug 01, 2025, 06:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 31, 2025

Planned maintenance causing outages

Detected by Pingoru
Jul 31, 2025, 04:59 AM UTC
Resolved
Jul 31, 2025, 10:40 AM UTC
Duration
5h 40m
Affected: Customer DatabasesAd HocMy ReportsAutomated Report DistributionCustom Financials ReporterFYIsoftCheck & Invoice PrintingR365 Intelligence
Timeline · 3 updates
  1. investigating Jul 31, 2025, 04:59 AM UTC

    We are currently investigating the root cause of this issue that arose during planned maintenance that has resulted in system outages.

  2. monitoring Jul 31, 2025, 05:09 AM UTC

    We are now seeing recovery with reports of all systems coming back up. We will continue to monitor the recovery, but you may still encounter some slowness. We will continue to provide updates as they come.

  3. resolved Jul 31, 2025, 10:40 AM UTC

    While we continue to see full recovery, we will now mark this incident as resolved.

Read the full incident report →