Restaurant365 experienced a major incident on March 8, 2026 affecting FTP File Watcher (Vendor Integration) and POS Integrations (DSS Polling) and 1 more component, lasting 7h 59m. The incident has been resolved; the full update timeline is below.
Affected components
FTP File Watcher (Vendor Integration)POS Integrations (DSS Polling)API
Update timeline
- investigating Mar 08, 2026, 04:11 PM UTC
We are currently investigating reports of issues with Labor data imports.
- identified Mar 08, 2026, 08:22 PM UTC
A fix is being implemented, and we're seeing recovery.
- monitoring Mar 08, 2026, 10:04 PM UTC
Missing labor data is now available for review, and we're monitoring for outliers.
- resolved Mar 09, 2026, 12:11 AM UTC
This incident has been resolved.