Restaurant365 incident

Planned maintenance causing outages

Notice Resolved View vendor source →

Restaurant365 experienced a notice incident on July 31, 2025 affecting Customer Databases and Ad Hoc and 1 more component, lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 04:59 AM UTC
Resolved
Jul 31, 2025, 10:40 AM UTC
Duration
5h 40m
Detected by Pingoru
Jul 31, 2025, 04:59 AM UTC

Affected components

Customer DatabasesAd HocMy ReportsAutomated Report DistributionCustom Financials ReporterFYIsoftCheck & Invoice PrintingR365 Intelligence

Update timeline

  1. investigating Jul 31, 2025, 04:59 AM UTC

    We are currently investigating the root cause of this issue that arose during planned maintenance that has resulted in system outages.

  2. monitoring Jul 31, 2025, 05:09 AM UTC

    We are now seeing recovery with reports of all systems coming back up. We will continue to monitor the recovery, but you may still encounter some slowness. We will continue to provide updates as they come.

  3. resolved Jul 31, 2025, 10:40 AM UTC

    While we continue to see full recovery, we will now mark this incident as resolved.