Restaurant365 had 45 outages in the last 2 years totaling 147h 58m of downtime — averaging 1.8 incidents per month.
There were 45 Restaurant365 outages since September 17, 2024 totaling 147h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating intermittent outages with the ExpandShare module.
A fix has been implemented, and we are monitoring.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating reports of site-wide slowness affecting a small number of customers.
Our team has identified the root cause of this issue, and are working towards resolution.
A fix has been implemented, and we are seeing recovery.
We are no longer seeing slowness on the reported pages or grids.
We are currently investigating this issue.
We are investigating intermittent reports in which customers have troubles logging into varying instances.
The issue has been identified and a fix is being implemented.
A fix has been identified and deployed.
This incident has been resolved.
We are currently investigating intermittent reports of DSS and Labor Details grids appearing blank for some users.
The issue has been identified and a fix is being implemented.
This incident has been resolved, and we are seeing recovery.
We are currently investigate reports of a 403 Forbidden error when attempting to log in
A fix has been implemented and we are now seeing recovery with return to service @ 12:41 EST. We will now mark this incident as resolved.
We are currently seeing reports of databases being blank with no data being shown in grid views.
We have implemented a fix and are seeing recovery. We will continue to monitor the fix and will provide additional updates soon.
As we continue to see recovery, we will now consider this incident resolved.
We are currently investigating intermittent connection troubles to FTP services, affecting EDI transmissions.
The issue has been identified and a fix is being implemented.
FTP services are now operational, and we're monitoring the solution.
This incident has been resolved.
We are currently investigating an issue where a certain navigation menu is missing from Custom Financial Reports for some customers.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating reports of slower than normal load times.
We are now seeing recovery as of 9:45 PST. We will continue to monitor this incident before fully resolving.
We still continue to see recovery and will now consider this incident resolved. 8:30am PST: Slowness reported 9:45am PST: Recovery and return to service 10:48am PST: Incident resolved
We are currently investigating reports of issue with running My Reports
A fix was implemented and we continue to see recovery. We will continue to monitor the fix implemented to ensure the issue doesn't persist before resolving.
The incident is now resolved as we continue to see recovery.
We are currently investigating the issue preventing files to import into R365.
A fix has been implemented and we are seeing recovery. We will continue to monitor the fix implemented before resolving this incident.
This incident is resolved.
This incident has been resolved.
We are investigating reports of some DSS's not importing.
A fix has been implemented, and we are seeing recovery. We will continue to monitor.
This incident has been resolved.
We have identified the root cause of the Expandshare outage and we deploying the fix.
The fix was deployed and we are now seeing recovery.
We continue to see recovery and will now mark this issue as resolved.
We are currently investigating reports of DSS's not importing for some Brink POS customers.
The root cause of missing DSSs has been identified, and a fix is being prepared.
A fix has been implemented, and missing DSSs are importing as expected.
We are continuing to monitor for any further issues.
The deployed fixed has resolved the missing Brink DSSs, and we're seeing recovery.
We are currently investigating reports of the Location field not showing when creating AP Payments from Bank Activity along with a Guid Error. We will continue to provide updates as we continue our research.
We were able to identify the root cause and we are now implementing the fix.
A fix was deployed and we continue to see recoveries. Issue is resolved.
Our team has been notified that the R365 Red App is currently unavailable in the Google App Store. We are actively working with Google to investigate the reason for the app's removal and to have it restored. The current version of the app, 10.18.0(7320), is functioning properly at this time. Please do not delete the app in an attempt to resolve any issues you may be experiencing
The R365 App is now available within the Google Play store.
We're investigating reports that some Daily Sales Summaries are missing Labor Details. We will continue to provide updates as we investigate further.
We have identified the issue and are implementing the fix.
A fix has been implemented and we are now seeing recovery. We will continue to monitor the results and will provide further updates.
We continue to see recovery with the fix implemented. The issue is now resolved.
We have identified the issue that is causing the 504 Gateway Time Out Error and are currently implementing a fix.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are now seeing recoveries across all customer instances.
Full recovery across all instances. Issue resolved. Postmortem Summary: 2:13 pm PST - Issue reported - 504 Gateway Time-Out Error 2:25 pm PST - Fix implemented 2:33 pm PST - Full recovery across all instances
9/17/2024: At 1:30am PST, an issue was identified that prevented the import of the Daily Sales Summary. At 5:15am PST, the issue was resolved we then began to see recovery along with a downward trend in missing DSS's. At 8:30am PST, our system was fully stabilized.