Restaurant365 experienced a notice incident on February 9, 2026 affecting Customer Databases, lasting 8h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Databases
Update timeline
- investigating Feb 09, 2026, 02:53 PM UTC
We are investigating reports from certain customers around general slowness in the inventory module.
- identified Feb 09, 2026, 04:06 PM UTC
We have identified the root cause of this issue, and a fix is being prepared.
- monitoring Feb 09, 2026, 05:28 PM UTC
A fix has been implemented and we are seeing reports of recovery. We will continue monitor and provide additional updates.
- resolved Feb 09, 2026, 10:58 PM UTC
The underlying issue causing slowness has been resolved, and system performance has returned to normal. We will continue monitoring to ensure continued stability.