Restaurant365 experienced a notice incident on April 20, 2026 affecting Customer Databases, lasting 20h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Databases
Update timeline
- investigating Apr 20, 2026, 04:02 PM UTC
We are currently investigating reports of system slowness
- identified Apr 20, 2026, 05:32 PM UTC
The root cause of the issue has been identified, and we are currently implementing a fix.
- monitoring Apr 20, 2026, 06:05 PM UTC
A fix has been implemented and we will continue to monitor the results.
- monitoring Apr 20, 2026, 09:58 PM UTC
We are continuing to actively monitor the results of the implemented fix.
- monitoring Apr 21, 2026, 01:58 AM UTC
We are continuing to actively monitor the results of the implemented fix.
- resolved Apr 21, 2026, 12:10 PM UTC
We are now marking this incident resolved with continued reports of recovery