Restaurant365 incident

We are investigating reports of Invoices and invoice images not importing via Docs To Process email

Notice Resolved View vendor source →

Restaurant365 experienced a notice incident on September 4, 2025 affecting Customer Databases and FTP File Watcher (Vendor Integration), lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2025, 03:56 PM UTC
Resolved
Sep 04, 2025, 06:44 PM UTC
Duration
2h 48m
Detected by Pingoru
Sep 04, 2025, 03:56 PM UTC

Affected components

Customer DatabasesFTP File Watcher (Vendor Integration)

Update timeline

  1. investigating Sep 04, 2025, 03:56 PM UTC

    We are currently investigating the issue...

  2. identified Sep 04, 2025, 04:06 PM UTC

    We have identified the root cause and working on deploying a fix

  3. resolved Sep 04, 2025, 06:44 PM UTC

    We deployed a fix for this incident and continue to see recovery. We will mark this incident as resolved