Restaurant365 experienced a notice incident on January 21, 2026 affecting FTP File Watcher (Vendor Integration), lasting 4h 30m. The incident has been resolved; the full update timeline is below.
Affected components
FTP File Watcher (Vendor Integration)
Update timeline
- identified Jan 21, 2026, 10:52 PM UTC
We've received reports that certain Purchase Orders placed today via EDI were duplicated. We've identified the root cause of the issue and duplications will not resume. If your team placed an EDI Purchase Order today, in the interest of cut-off times, we advise that you contact your vendor to review and cancel potential duplicates.
- resolved Jan 22, 2026, 03:22 AM UTC
This incident has been resolved.