Resideo had 44 outages in the last 2 years totaling 789h 55m of downtime — averaging 1.8 incidents per month.
There were 44 Resideo outages since December 3, 2024 totaling 789h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware some TC2 users may experience intermittent issues with SMS notifications. Email and push notifications are not affected. We are actively investigating and apologize for the inconvenience.
All systems are operational.
We are aware some of our customers are experiencing issues with our First Alert application. Devices can still be controlled locally, but may not be visible in the app. We apologize for any inconvenience this may cause.
We are seeing recovery on the First Alert Application. Some users may still experience issues seeing their devices in the App. Our team is actively working to restore full functionality and we will continue to provide updates until fully resolved.
All systems are operational.
We are aware some of our customers are experiencing issues with our application and VX cameras. The teams are aware and investigating. We apologize for any inconvenience this may cause.
We have identified an intermittent issue affecting some VX camera users in the First Alert Application. Our teams are actively working on a resolution. We apologize for the inconvenience.
We have identified an intermittent issue affecting a small subset of VX camera users within the First Alert app. The behavior appears to impact iOS users only. The issue typically occurs when a user begins a live stream, then places the app into the background, and later returns it to the foreground—at which point the app may close unexpectedly. Our teams are actively working on a resolution, and we apologize for the inconvenience this may cause.
Systems operational.
AlarmNet is experiencing some issues due to a 3rd Party service issue. This may impact end user's remote capability. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve this issue.
We are aware of a degradation to Verizon network services causing impact to some AlarmNet communicators using Verizon. This may cause loss of cellular connection, failures to remote connect, comm failures reported to the central station, and local keypad alerts on some systems. If there is no alternate connection path, this issue could affect alarm delivery. We are working diligently with Verizon to restore services as quickly as possible.
Our teams continue to work with Verizon to remediate the issues caused by the service degradation. We have confirmed this issue appears to be affecting the Chicago area, primarily, but we continue to monitor all regions. We will provide updates as we remain in communication with Verizon.
We have remained in constant contact with Verizon. Verizon believes they have identified the issue and they are working to remediate. We are now starting to see recovery and will continue to provide updates.
All systems are operational.
AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. This may affect your end user's remote capability. Some users may experience delays in arm/disarm commands via the TC2 App. Alarm delivery is not impacted. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve the issue.
Systems are operational.
The TC2 app is experiencing an issue with remote command and control, events and notifications. Alarm delivery is not impacted. We are actively working to restore full functionality, and apologize for the inconvenience.
All systems are operational.
AlarmNet 360 website is currently impacted with slow page loading and subsequent time-out errors. We appreciate your patience as we work to resolve this issue. ALARM DELIVERY SERVICES ARE NOT IMPACTED.
Systems are operational.
Users are experiencing camera livestream issues from their TC2 App due to a 3rd party service issue. Our team has escalated the issue with the vendor, who is actively working to mitigate the issue. We apologize for any inconvenience. Alarm Delivery is not impacted.
Systems are operational.
First Alert App users may be experiencing multiple "device offline" alerts, or device state in App (online/offline) not matching device due to a 3rd party issue with Microsoft. We have raised a ticket with Microsoft and are working closely with them to keep apprised of the current state of their investigation. Please note that if your device is impacted it will continue to work and can be controlled locally, but in app control and notifications may be impacted. We apologize for the inconvenience.
Microsoft is reporting all systems are currently operational and we continue to see steady recovery of our platforms and services. We will continue to monitor the situation for full stabilization.
All systems are operational. We will continue to monitor.
We are aware that some customers are currently experiencing issues with the Resideo Smart Home application. Your thermostat can still be operated directly to control your heating and cooling system. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
We are aware that some customers are currently experiencing issues with the Resideo Smart Home application. Your thermostat can still be operated directly to control your heating and cooling system. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
All services are running normally
We are aware some of our customers are experiencing intermittent issues with our Total Connect Comfort (TCC) application and web portal. Our team is working to resolve as soon as possible. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience caused.
We are continuing to investigate intermittent issues with our Total Connect Comfort (TCC) application and web portal. Our team is working to resolve this as soon as possible. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience caused.
We are continuing to investigate intermittent issues with our Total Connect Comfort (TCC) application and web portal. Our team is working to resolve this as soon as possible. The thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience caused.
We are continuing to investigate intermittent issues with our TCC application and web portal and have made progress in identifying potential causes. Our team is actively working towards a resolution and will provide further updates as work continues. In the meantime, thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience and appreciate your patience.
We are continuing to investigate intermittent issues with our TCC application and web portal and have made progress in identifying potential causes. Our team is actively working towards a resolution and will provide further updates as work continues. In the meantime, thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience and appreciate your patience.
We are continuing to investigate intermittent issues with our TCC application and web portal and have made progress in identifying potential causes. Our team is actively working towards a resolution and will provide further updates as work continues. In the meantime, thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience and appreciate your patience.
Systems are operational.
Honeywell Home devices (Round/T5/T6/WLD/L1/T9/T10/T10+) controlled through the Resideo App cannot be unregistered at this time. Devices are still working manually, and new registrations are succeeding, but due to a 3rd party issue, we are unable to unregister. We are actively working the issue and will provide an update when resolved. We apologize for the inconvenience caused.
All systems have recovered and are now operational.
Resideo Smart Home App - setpoint changes failing Some users may experience an error when attempting to change their temperature set point via the Resideo Smart Home app. An issue was observed during our scheduled maintenance, and we are actively working on a resolution. New device registrations, and other app services are not impacted. Your device will continue to operate normally, and can be controlled manually from the device screen Thank you for your patience while we address the issue
All services are running normally.
AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. This may impact end user's remote capability. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve this issue. Some users may experience issues with VX camera video clips not being processed, stored, or notified. Alarm Delivery is not impacted.
This issue lasted approximately 15 minutes. All systems are operational.
Microsoft Azure and 365 are experiencing system degradation. Resideo App users may be experiencing login issues. We will provide updates as they become available.
Resideo App users may experience difficulties logging in, we apologize for any inconvenience.
Pro Series Panel Firmware Update Advisory Dealer-initiated firmware updates for Pro Series panels—including those currently in progress—may encounter issues due to a widespread Microsoft Azure outage. We are actively monitoring the situation and will provide regular updates until it is resolved. Note: Alarm delivery remains unaffected.
Due to the widespread Microsoft Azure outage, dealer-initiated firmware updates for Pro Series & VistaH3 panels—including those currently in progress—may continue to encounter issues. The Microsoft service disruption is also impacting Resideo.com, Partsfinder.com, and BRKelectronics.com. Microsoft is currently making efforts to stabilize their systems and are observing some progress; they have stated: "At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025." We are actively monitoring the situation and will provide regular updates until it is resolved. Alarm delivery remains unaffected.
All systems are operational.
As a result of the AWS outage earlier today, the First Alert by Resideo mobile application is experiencing degraded login performance, with login times extending up to 90 seconds or longer. For users unable to login, devices can still be controlled manually. Resideo Pro Portal logins may also be intermittently affected. Alarm Delivery is not impacted and all other services are operating normally.
As a result of the AWS outage earlier today, the First Alert by Resideo mobile application is experiencing degraded login performance, with login times extending up to 90 seconds or longer. For users unable to login, devices can still be controlled manually. Resideo Pro Portal logins may also be intermittently affected. Alarm Delivery is not impacted and all other services are operating normally.
All services are running normally
We are currently experiencing delays and failures in email processing due to an outage affecting one of our third-party providers, Mailjet. As a result, users may encounter issues with receiving email notifications, welcome emails for new registrations, and password reset messages. Mailjet has identified the root cause of the disruption and is actively working to implement a resolution. We are in ongoing communication with their team and will continue to provide updates as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to restore full service. Alarm delivery and in-app notifications not affected.
All systems are operational.
We are observing failures and delays with status updates to Total Connect 2.0. This can cause errors to occur in the TC2 app when trying to arm/disarm via Total Connect, which are observed even if the action succeeds at the panel. This can also cause delays or failures to receive the related notification for the arm/disarm event. We are working to restore as quickly as possible and apologize for the inconvenience. This does not impact alarm delivery or other services.
All systems are operational.
Verizon SIM provisioning is experiencing some issues. Users may experience SIM activation delays, but the issue is not expected to impact new installs. We have raised a ticket with Verizon and will continue to monitor for updates. Alarm Delivery is not impacted.
All services are operational.
We are investigating an issue with user synchronization in the Total Connect 2.0 application. User codes created or changed in the panel are not uploading to TC2 Application after successful syncs. For now, please create or update user codes directly in TC2 application. Ensure the same user code is used if the user already exists in the panel. For more details, log into the AN360 website. We appreciate your patience as we work to resolve this issue. Alarm delivery is not impacted.
All systems are operational.
AT&T SIM provisioning is experiencing some issues. Users may experience SIM activation delays, but the issue is not expected to impact new installs. We sincerely apologize for any inconvenience caused. We have raised a ticket with AT&T and the issue appears to be recovering. Alarm Delivery is not impacted.
All systems are operational.
Some users are reporting weather services are not updating to Pro, Tux, and Lyric security panels. Our teams are actively working to resolve the issue, we apologize for any inconvenience.
All systems are operational.
We are aware some WLD and VX series device users may experience intermittent issues with push notifications. Our team is aware and actively working towards a resolution. We appreciate your patience and apologize for the inconvenience.
All services are running normally.
We are investigating an impact to email and text delivery from Total Connect 2.0. This can impact welcome emails and other notifications from the TC2 location to email and sms. Push notifications from the TC2 app continue to work with no delay and are suggested as a workaround while we investigate. No impact to alarm delivery to central stations, or other services. We appreciate your patience while we work to resolve the issue.
In addition to the previously reported email and sms delivery impact, we are investigating an impact to Total Connect 2.0 services including a delay or failure to update alarm panel system status and activities seen in the Total Connect application and website. Push notifications from the TC2 app continue to work with no delay and are suggested as a workaround while we investigate. No impact to alarm delivery to central stations, or other services. We appreciate your patience while we work to resolve the issue.
As we work to resolve the email and sms delivery impact, and the delay or failure to update alarm panel system status and activities seen in the Total Connect application and website, some users may receive email or text notifications from events earlier today. We apologize for the inconvenience and are continuing to work towards a resolution.
All services are running normally.