Resideo experienced a minor incident on August 12, 2025 affecting Total Connect 2.0, lasting 9d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Total Connect 2.0
Update timeline
- investigating Aug 12, 2025, 03:19 PM UTC
We are investigating an issue with user synchronization in the Total Connect 2.0 application. User codes created or changed in the panel are not uploading to TC2 Application after successful syncs. For now, please create or update user codes directly in TC2 application. Ensure the same user code is used if the user already exists in the panel. For more details, log into the AN360 website. We appreciate your patience as we work to resolve this issue. Alarm delivery is not impacted.
- resolved Aug 21, 2025, 07:44 PM UTC
All systems are operational.