Resolved after 17 minutes, affecting Total Connect 2.0 and Video Services, on October 30, 2025.
AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. This may impact end user's remote capability. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve this issue. Some users may experience issues with VX camera video clips not being processed, stored, or notified. Alarm Delivery is not impacted.
Affected components
Update timeline
- investigating Oct 30, 2025, 01:35 PM UTC
AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. This may impact end user's remote capability. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve this issue. Some users may experience issues with VX camera video clips not being processed, stored, or notified. Alarm Delivery is not impacted.
- resolved Oct 30, 2025, 01:53 PM UTC
This issue lasted approximately 15 minutes. All systems are operational.
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